The new system uses customer-provided names and matches them with bank records to ensure quick verification and speedy payments. Rapid payment is crucial as customers now expect funds in their account within seconds. Lengthy card or Bacs payment processing time frustrates customers and hampers loyalty. The process becomes even slower when operators have to verify payment details and identity of new users before issuing payouts, causing a disruption in customer experience.
The solution is currently implemented with Cazoo, a used car retailer, but it was initially designed for the online gaming industry. In today’s business landscape, customer experience holds utmost importance, especially when it comes to post-purchase actions like refunds or fund withdrawals. With our Payouts solution, we aim to simplify these transactions and enable operators to offer instant value to their entire customer base. Withdraw your funds or receive refunds instantly; it shouldn’t take days or even a week to get paid in 2021.
Our automated payment process eliminates manual errors, ensuring a seamless experience. Additionally, it eliminates the costs associated with lost or failed payouts. TrueLayer is at the forefront of revolutionizing payment processes for both customers and businesses. We are leaving behind outdated methods to deliver the best possible payment experience. By verifying account details before payout, we bid farewell to failed or lost payments, reducing the burden on customer support. Instant payouts build trust among igaming operators’ players and encourage others to switch to your service.
Last month, TrueLayer appointed Roberto Villani as the head of igaming. Villani, previously at Trustly and Microgaming, brings a wealth of development and sales experience to the company.
