GambleAware has outlined its commissioning intentions to focus on social responsibility in the gambling industry. The plan includes initiatives such as a refreshed helpline, integrated regional services, increased support for residential treatment, and better collaboration between service providers and local partners.
The National Gambling Treatment Service (NGTS) is a network of third-sector organizations that offer free support and treatment to individuals at risk of gambling harm, those experiencing gambling harm, and those affected by someone else’s gambling behaviors. This service provides telephone, online, and face-to-face support.
GambleAware developed this new intention document to address the growing and changing needs of individuals at risk of gambling harm in Great Britain. The organization aims to build on the success of its current prevention, support, and treatment programs through these commissioning plans.
The plan was developed through an intensive strategic review process, involving engagement with stakeholders and experts including treatment providers, lived experience representatives, local authorities, and NHS partners. This process led to the development of a new outcome framework and delivery model, enabling GambleAware partners to provide more targeted support to a greater number of people in need.
In light of rising costs-of-living and the increasing number of individuals at risk of gambling harm, GambleAware aims to ensure its commissioning strategy is responsive to the changing environment and the needs of vulnerable communities and groups. The organization will utilize its expertise and knowledge around gambling harms to continually improve its work and make a lasting impact on people’s lives.
A 2020 study commissioned by GambleAware revealed that the NGTS successfully helped up to 60% of patients overcome problem gambling. This result was confirmed by a subsequent 2021 report focusing on Scottish and Welsh users. The NGTS has also benefited from awareness campaigns conducted by GambleAware.
