In this role, Ingham will lead the development of the club’s membership strategy to enhance and create enriching membership experiences for the club’s 30,000 members.
He will also oversee the implementation of strategic marketing plans and focus on strengthening the communication of the club’s brand and its contributions to the community.
Ingham, who will report directly to the CEO, has extensive experience in brand transformation, strategic marketing, and customer experience development.
Prior to joining HKJC, Ingham led brand strategy, marketing, and guest experience for Marriott International. He was also appointed as the global head of the luxury W Hotels brand in 2015. Additionally, he has previously worked with InterContinental Hotels Group.
HKJC has also announced the retirement of Scarlette Leung, executive director of corporate planning, branding, and membership, who will be leaving the organization on 1 January 2021 after serving for twenty years.
In the 2019-20 fiscal year, HKJC reported declines in revenue and turnover; however, it demonstrated resilience by avoiding race cancellations due to the Covid-19 pandemic. The total amount wagered fell 11.6% year-on-year to HK$218.75bn, with Hong Kong residents accounting for HK$195.47bn and the remaining HK$23.28bn contributed through commingling agreements with international partners.
