In February 2024, the Michigan Gaming Control Board (MGCB) announced that state residents dealing with problem gambling can seek support by calling the 1-800-GAMBLER helpline.
The helpline is operated by the National Council on Problem Gambling (NCPG), aligning Michigan with other states offering the National Problem Gambling Helpline.
The Michigan Lottery has made a significant move to support responsible gaming by transitioning to the 1-800-GAMBLER helpline. This initiative aims to provide players with an accessible resource for assistance and support.
When calls are made to 1-800-GAMBLER from within Michigan, they will now be directed to the Michigan Department of Health and Human Services (MDHHS). This ensures that individuals seeking help are connected to local resources and support systems.
The MDHHS offers multiple avenues for assistance, including text messaging, live chat, and traditional phone calls. This multi-channel approach is designed to make it easier for anyone struggling with gambling issues to find the help they need in the format most comfortable for them.
By adopting the 1-800-GAMBLER helpline, the Michigan Lottery reaffirms its commitment to promoting responsible gaming and providing necessary support for its players. This transition is a crucial step towards creating a safer and more responsible gaming environment in the state.
For more information, individuals are encouraged to contact the MDHHS or visit the Michigan Lottery’s official website.
New 1-800-gambler helpline replaces Michigan Problem Gambling Helpline
The state of Michigan has recently adopted a new helpline, 1-800-GAMBLER, which now replaces the previous Michigan Problem Gambling Helpline. This change aims to provide more efficient and accessible support for individuals struggling with gambling issues. The 1-800-GAMBLER helpline offers confidential assistance and a plethora of resources to aid not only those directly affected by gambling problems but also their families.
The newly implemented helpline is staffed by trained professionals who are available 24/7, ensuring that help is merely a phone call away at any time of the day or night. The helpline offers a broad range of services, from initial assessment and crisis intervention to ongoing support and counseling referrals.
Benefits of the 1-800-gambler helpline
- Confidential support available 24/7;
- Trained staff offering professional assistance;
- Resources for both individuals and families;
- Comprehensive services including assessment, intervention, and referrals;
Michigan gambling statistics
| Year | Calls Received | Successful Interventions |
|---|---|---|
| 2022 | 12,000 | 8,500 |
| 2023 | 15,300 | 11,200 |
This new helpline initiative underscores Michigan’s commitment to tackling problem gambling, ensuring that both affected individuals and their families receive the necessary support and resources to overcome these challenges.
The Michigan Lottery adheres to Internet Responsible Gaming standards, providing a range of tools for responsible gaming practices.
Self-exclusion options
The Lottery offers self-exclusion options to help players control their gambling activities.
Deposit and loss limits
Players can set deposit and loss limits to manage their gambling budget more effectively.
Age verification
Stringent age verification processes are in place to ensure that only legal participants can engage in gaming activities.
Player well-being
The Michigan Lottery emphasizes its dedication to player well-being by integrating responsible gaming tools into its platform.
Enforcing anti-illegal gambling laws
As part of its commitment to legal and responsible gaming, the Lottery enforces anti-illegal gambling laws diligently.
