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1xbet complaints list

We accept complaints about bookmakers related to the following issues: delays in withdrawals, incorrect calculation of bets, illegal blocking of accounts or other serious violations. We do not accept complaints related to the bookmakers themselves (limits of bets, low odds, limitations). You can leave a comment about 1xBet , will be taken into account by the bookmaker and other users.

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I have used respectable sportsbooks like betsafe and betfair before, I have never had any problems. With 1xbet the verification is ridiculous and insane. I have sent them almost 20 photos and 40 messages about my identity documents, residence certificate and about my bank. All they do is reply to me through a bot, sending the same reply over and over again, that's how they treat their customers. This site is a scam, very embarrassing. They're looking for excuses to keep your money. Imagine how many thousands of people do this to you. Like these people aren't in jail. You know, never use it, for my part I have recommended to all my friends that this site is a scam!! If they don't give me my money back I'm going to talk about this on all my social networks. Attached proof of everything that happened!!!

Administrator's comment

We can only help with 1xbet New Zealand complaints.

I made an income of $50 in circus and managed to earn $73... When I asked for the withdrawal of said funds, it was not made and it still has not been made, in addition, the account has been blocked and I have written more than 10 emails and I have not received any response...

Administrator's comment

We have no response from the user.

My complaint is because I have spent a very bad service within the platform trying to see multiple ways to get my case and that they will not avoid me but it is impossible. I did my recharge by the means that inidca (by yape) and as it did not mention the time and it took a long time, I asked for the chat and they told me that within 24 hours it would already be processed. With that answer the truth is that I felt uncomfortable because it is the first that in a bookmaker they take so long. In the end, the recharge really took more than the time they had indicated to me, so I wrote them in the chat that they have not met their deadline. Like any gambler, you don't normally expect these things to happen. Now the second thing, request in my right because I spent a very bad service in your attention and recharge process, that an extortion be made immediately that had already taken 24 hours. That is, when the 24 hours passed and my balance was not effective, I requested that it no longer be effective and extorted because I waited for what I had been told and too much. Third, I took some parts of my case and they only recently started the recharge when the 24 hours passed which is not fair, because for me it was an abuse of time. Also the issue of extortion was not taken into account by making me walk and dodging my complaint in the chat. In the end they made the recharge effective but I emphasize that the situation is no longer pleasant because what I wanted to bet on the moment and not the next day. Finally, I have seen that they also do not indicate the waiting time it takes to make a withdrawal, what they do indicate and it seems strange to me is that instead of asking for my bank account number they ask for very personal bank details such as the card number and expiration date of this. Therefore, I do not make the withdrawal either and I demand insistently for my extortion for the reasons listed above. That is my case and I hope I can be seen and attended since I exhaust the means of phone call and online chat.

Administrator's comment

We can only help with 1xbet New Zealand complaints.

The company refuses to proceed with the verification of my documentation and rejects the statement provided to me by my bank as a valid verification mechanism. While this is happening, he threatens to block my account and steal my money.

Administrator's comment

We have no response from the user.

Hello good afternoon on the 28th I made a withdrawal of 1000 soles through online banking the 5 months have already passed and the funds never arrived I wrote to 1xbet support and they tell me that they have already made the payment but I never got I don't know what to do to get my money back.

Administrator's comment

We can only help with 1xbet New Zealand complaints.

I bet on e-sport live, place a bet but before accepting me it was blocked and notifies me that the bet could not be placed because the event is temporarily blocked, after this the odds go down and I no longer wanted to bet. After about 30 minutes I log in to my laptop to place a bet for the next day and I realize with the surprise that my account is at 0 and that the bet had been placed when in fact it had been blocked, after a few minutes the bet is lost. I talked to an advisor explaining that there was a system error with my bet and she just told me "According to the system information, you have bet your funds."from there he doesn't answer me any more messages. And now what? will I just lose my money because of a problem they don't want to accept they had?

Administrator's comment

We have no response from the user.

MY ID IN 1XBET IS 211327749 I have been sending and forwarding all the necessary data for the validation of my account and subsequent withdrawal of winnings, however the security area that responds in English, refuses to validate my account, sending me automatic messages, so I demand a solution be given to me, it is not fair that they put so many barriers and obstacles to withdraw winnings.

Administrator's comment

We can only help 1xbet New Zealand users.

Today I made a live bet on tennis with a odds of 2.24 I won it and it was given to me. After half an hour I went to withdraw money and I realized that they had lowered my fee to 1.24. And the profit was minimal

Administrator's comment

We have no response from the user.

Hello, today this house "1xbet" they took away my winnings claiming that I have a double account, without giving me more information about that alleged double account, which is false, I know that in their T & Cs they say that they can make such a decision, but without proof, or foundation to that alleged double account? looks like a "dictatorship" could be interpreted that it is better to take the blame and I left as a trickster with a double account to pay the winnings and in this there is evidence of what I say, on Monday I was asked to document my ID card, bank statement, then a picture of something peculiar in my lap and my id, type selfie that was very difficult to take because to reach all had to zoom out the camera and not appreciated well, until I had to borrow a iphone11 and the same, finally I chose to put the cell instead of the lap to be able to make more close, I mention this because in the end that photo I managed to send after so many rejections on Wednesday, at that time they asked me for a subject that I don't even know and I'm already to rare the question because he had seen it in forums a day before this house tends to adduce accounts double for not paying, finally the next day (today) I was told that what I said at the beginning that I have a supposed double account and I removed my profits without any further explanation or rationale, now highlights is in it, if on Monday you send my id card, in addition to the bank statement, depending on your course analysis at that time, already have my data I would have said that "vividness" of your part of the double account, do not wait until the day Thursday to just invent that to not pay the winnings, I hope I do not repeat the same they say in forums that I have a supposed double account without explaining or justifying, and that only I can withdraw my deposit that seem to robots, I want evidence of their "lie" with my double mind, I want to TEST all of the ways I'm asesorándome to proceed with a complaint, because it's easy to invent that all have a double account, and so do not lose paying the profits of the users

Administrator's comment

We cannot help with breaches of terms and conditions.

Good I comment I made a bet on 1xbet which I won.about 3 weeks ago I made the withdrawal and to this day I have not been paid the winnings. I have made a lot of claims and without having any answer I don't know what to do about it I feel totally scammed.i hope that what happened to me happens to no one else best regards from chile

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We have no response from the user.

I have had a live bet cancelled and no reason given, the odds were a normal odds

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