REQUEST MY RECHARGE EXTORTION FOR JUST REASONS AND IGNORED AT ALL TIMES AND ASK FOR PERSONAL BANK DETAILS TO MAKE A WITHDRAWAL
My complaint is because I have spent a very bad service within the platform trying to see multiple ways to get my case and that they will not avoid me but it is impossible. I did my recharge by the means that inidca (by yape) and as it did not mention the time and it took a long time, I asked for the chat and they told me that within 24 hours it would already be processed. With that answer the truth is that I felt uncomfortable because it is the first that in a bookmaker they take so long. In the end, the recharge really took more than the time they had indicated to me, so I wrote them in the chat that they have not met their deadline. Like any gambler, you don't normally expect these things to happen. Now the second thing, request in my right because I spent a very bad service in your attention and recharge process, that an extortion be made immediately that had already taken 24 hours. That is, when the 24 hours passed and my balance was not effective, I requested that it no longer be effective and extorted because I waited for what I had been told and too much. Third, I took some parts of my case and they only recently started the recharge when the 24 hours passed which is not fair, because for me it was an abuse of time. Also the issue of extortion was not taken into account by making me walk and dodging my complaint in the chat. In the end they made the recharge effective but I emphasize that the situation is no longer pleasant because what I wanted to bet on the moment and not the next day. Finally, I have seen that they also do not indicate the waiting time it takes to make a withdrawal, what they do indicate and it seems strange to me is that instead of asking for my bank account number they ask for very personal bank details such as the card number and expiration date of this. Therefore, I do not make the withdrawal either and I demand insistently for my extortion for the reasons listed above. That is my case and I hope I can be seen and attended since I exhaust the means of phone call and online chat.
