The gaming halls and Poland’s only legal online casino, Total Casino, have recently been certified as compliant with responsible gambling standards after an independent audit. The certification covers various aspects of the company’s operations, including sales training, marketing communication, game design, and customer education. Total Casino has undergone a 3-year product certification process and continues to be audited to ensure ongoing compliance with the standards.
Totalizator Sportowy, the operator, has a long-standing commitment to upholding high standards in its land-based network. With the introduction of new business verticals in 2018, such as slot machine halls and online sales of Lotto games, the company had to adapt its responsible gaming controls to meet legislative requirements and the needs of players. This dedication to responsible gaming aligns with the core values of European Lotteries, of which Totalizator Sportowy is a member.
In June, the Polish Ministry of Finance reported a decline in gambling revenue for the first half of 2020. However, the availability of online casino and Totalizator Sportowy’s network of slot salons helped mitigate the impact. Projections also indicate a smaller decline in gross gaming yield compared to European Union markets as a whole. Totalizator Sportowy recently entered into a contract with a consortium led by International Game Technology (IGT) to revamp its retail and online lottery offerings, including a new central system and interactive platform.
As part of this contract, existing point-of-sale equipment for Lotto and Scratch retailers will be gradually replaced, and the Lotto.pl site will be revamped with enhanced functionality and content.
