The Cruks system was launched in October of last year alongside the opening of the regulated online gambling market in the country. Under the new gambling act, licensed online and retail operators are required to consult Cruks before allowing players to gamble. As of the end of July, Cruks has been consulted over 148 million times.
Consumers have the option to voluntarily exclude themselves from online gambling, retail slot machine arcades, and Holland Casino’s land-based casinos for a minimum of six months. In addition, players can also be added to the list involuntary through a request from a partner, family member, or gambling provider, with approval from the KSA. Last month, the KSA reminded operators that gambling can only be offered to players with an active PKI certificate, which has a limited validity period. Without a PKI certificate, operators cannot check if players are registered with Cruks.
The KSA has launched an investigation into potential violations of Cruks by land-based operators after receiving reports from players who had self-excluded through Cruks but were still able to access slot halls without any restrictions or with their registration with Cruks being ignored. If any violations of license rules are identified, the KSA has the authority to impose sanctions.
