We accept complaints about bookmakers related to the following issues: delays in withdrawals, incorrect calculation of bets, illegal blocking of accounts or other serious violations. We do not accept complaints related to the bookmakers themselves (limits of bets, low odds, limitations). You can leave a commentary on William Hill , will be taken into account by the bookmaker and other users.
Add a complaintList of William Hill complaints
Complaints 76
Blocked account
Under consideration
Bets won and blocked balance due to not being resolved yet
Under consideration
Aaron gines sanchez lison
Under consideration
They won't let me bet
Foreign
I started at WH a few days ago with a deposit of $375 to be exact, in a few days I have bet a couple of times on football and doubled my deposit. Now I was with F1 and I have neither lost nor won with two bets that I threw out. Now they won't let me bet even $1 and they tell me it's for risky behavior. Gentlemen, I have only made bets of $120, $60 and $30 but they are not even 10 in total. It's funny to me that they restrict me because I'm supposed to be a winner and then I see people with gambling addiction out there who don't have their account closed even if they ask for it
Administrator's comment
Bookmakers can put the limitations they deem appropriate.
Adolfo
Foreign
I have been at William Hill for more than two years and overnight I realize that a tennis match at Roland Garros appears to me a limitation on the amount to bet. I thought it was a mistake and the next day I try it in another match and not leaving contact with William Hill by chat and they tell me that they no longer let me place sports bets. within your platform. That I have violated the t&CS of this page https://williamhill-es.custhelp.com/app/answers/detail/a_id/8978/kw/uso from the website. And that they are not going to give me any kind of explanation about it. I would like to know if you can help me with this problem. Greetings and thank you very much for your time.
Administrator's comment
Bookmakers may impose such limitations as they deem appropriate according to their terms and conditions.
Adrian
Foreign
Yesterday in the match played between Argentina and Italy, my bet was card to player Otamendi (correct) and shots on goal by the players Messi and Lautaro Martínez (correct) I bet 80e to win 550e waiting for the closing of the match and they do not give me the won bet, until this morning they make me annulled when this won are scammers.
Administrator's comment
We have no response from the user.
I'm not getting paid
Foreign
I have been waiting for $ 20 for a while, I have been using the app for quite some time but it had never happened to me, besides it is impossible to contact them, I hope they can solve it as soon as possible
Administrator's comment
We have no response from the user.
Jordi
Foreign
Pablo L.P.
Foreign
William doesn't pay the bonuses
Foreign
William offers promotions with safe bets. That is, if you miss it, you will be awarded another free bet of the same amount. Sometimes in what they call Scratch of the Day. It turns out that on several occasions when they have to grant you the free bet they say that you have not signed up for the promotion. I have saved screenshots in which you can see that I am indeed targeted. They are scammers, with this excuse they have already stolen $ 200 from me.
Administrator's comment
We cannot help with bonuses and promotions, as they are exclusive to bookmakers.
Santi
Foreign
Hello a friend who is Romanian nose if that has something to do, he has been stuck in william hill about $ 500 and now the poor man wins a bet of 900 and does not let him withdraw they ask for a thousand papers he sends them and they ask for something more always now that he sends the signed credit card that you will tell me how you sign a card a shame the truth
Administrator's comment
Users must submit all the necessary documentation to verify the account.
mcmoniat
Solve
Paco
Solve
Betting
Foreign
I made a bet of 5 NZD and I closed the bet, with a net profit of 28.46, after a while bet has taken the money from me and they tell me that no bet comes out, when to me in my history if it comes out, I would like to know what I can do about it
Administrator's comment
We have no response from the user.
Withdrawal 10.000$
Foreign
Account Blocked By Verification
Foreign
Very pleased my name is jorge alvarez,, I have been more than a week that my account is verified and my money is released to continue making my bets or collect,, it is already taking a long time its verification I get to this last point if you can help me by this means,, so as not to go to the last instance that would be to file a complaint with the superintendence of industry and commerce (coljuegos) my user is jorgiito90 I hope your help thank you. Ticket #A2VMB Ticket #PD1YW Ticket #EWQWE
Administrator's comment
We can only help with William Hill New Zealand complaints.
The Spin Palace
Foreign
Yakeisi25 terrero gomez
Solve
Unpaid bet
Foreign
Today they have faced inter milan vs juventus, I have bet 170e that Milan won and so it has been, he has won in overtime and I get that the bet is lost
Administrator's comment
The bet is well determined, since the bet on the winner of the match is at 90 minutes.
Collection problem
Foreign
On the 29th I made a withdrawal from my account (5 figures) and they have been giving me long since yesterday. That if they have gone to the collection department, that being a holiday everything is going slower even if there are people on duty. On Monday I made another withdrawal of $990 and two days later I had it in my account. How should I proceed? I have been pending since the 29th in my withdrawal history.
Administrator's comment
We only accept one complaint per user and bookmaker.
Bet cards
Foreign
I have placed a bet on a second Division match in which there had to be more than 3.5 yellow cards. In the match there have been 3 yellow and two Red cards, according to the company's policy if a player receives two yellow cards it only counts as one, but it does not specify anything in its rules of how a direct Red card is scored. I have talked to them and they do not give me a solution since it is not specified in their rules.
Administrator's comment
We have no response from the user.
Charles
Solve
Jose paramio
Foreign
Hello good since Saturday 04/09/2021 I cannot log into my account at WILLIAMS HILL ONLY because I asked for an increase in the limits and fill out the form the account with money inside was suspended and I can neither recover the account nor my money! Please I need help!!!!
Administrator's comment
We have no response from the user.
Alur
Foreign
Just when I'm going to enter the Book of Oz Slots game, it tells me error 212, I contact technical support and they don't know what to do or solve, we'll let you know. On top of that, the game crashed out of nowhere with the special free spins.
Administrator's comment
We cannot help with technical errors.
Superlopez
Solve
Scam
Foreign
They cancel winning bets, take them for lost and change the context at the end of the events a full-fledged scam
Administrator's comment
We have no response from the user.
Sandra
Foreign
Hello William Hill me to closed the account as they say for doing forbidden things when I just put money and play and when they give me bonuses I've been complaining about q sometimes the links were not going and the people who attended me told me one thing and then it turned out q was another and I was closed and I don't think it's right when I put a lot of money I need q to reopen the account
Administrator's comment
We cannot help with breach of terms and conditions.
Juan carlos alcazar
Foreign
Hey.I've been playing at William Hill for a short time now.The fact is that I saw a bet with an interesting odds. Yesterday's match between Barça-at. Madrid. 0-0 or 1-0 to the dscanso. The odds were 11 to 1.(it seemed very high to me but I thought q they don't evoke) I bet 47 NZD, I won, and after a few hours they still haven't paid me, I wrote to the chat and they told me q that match they still haven't closed the bet because of a problem. The next day they send me an email q says q they had been wrong in the quota, q the real one is 4/7 and it is the q they pay me. Is this reportable?
Administrator's comment
We cannot help with obvious quota errors.
I do not receive a charge
Foreign
On April 8 I made a withdrawal of $ 150, we are on April 23 and no trace of said money. The movement is not even recorded in the William Hill account history. 5 times I have contacted via chat and after passing the ball between departments, they tell me to go to my bank and ask. It is frustrating why they say that they have made the transfer but they do not give me a proof of the movement and as I have commented before, it does not appear in the account history either.
Administrator's comment
We have no response from the user.
Jorge bazan
Foreign
Eh made 4 bets of 5 NZD for the Dollarpa league 5 to villareal who won had a gain of 20 NZD another 5 to arsenal had a gain of 25 to roma 7 NZD had a gain of 35 and al.ajax 7 had a win of 75 NZD eh villarela and arsenal won and they have only given me to win 9.92 why I don't understand it seems to me a scam...
Administrator's comment
We have no response from the user.
Sofia Laura García García
Foreign
SCAM
Foreign
WILLIAM HILL THE BEST GAMBLING HOUSE??? ESTAFDORES IS WHAT YOU ARE, LEGALIZED FRAUDSTERS WHITE GLOVE THIEVES, LET'S ALL DENOUNCE THIS RIFFRAFF AND THAT THE GOVERNMENT DOES SOMETHING YAAAA WITH THIS SCOURGE, I WILL WAIT FOR TOMORROW TO MY BETS AND I EXCLUDE MYSELF FROM THESE SCAMMING THUGS I HOPE YOU GO TO HELL AND BURN WITH MUSCHAS LLAMAS
Administrator's comment
We only accept one complaint per user and bookmaker.
Every week is the same if you don't complain they don't give you your free bet of the beach bar club in william hill last week they didn't give it to me I complained and they gave it to me and this week they still haven't given it to me and so every week if you put this of the beach bar club at least I turn two weeks two free NZD 5 bet are $ 10 in total and if you don't complain they don't give you anything and I'm still waiting
Administrator's comment
We cannot help with bonuses and promotions.
I can not withdraw
Solve
Forget about your money
Foreign
Greetings to all, for some time I have been betting on wine sporadically, little money, and today when trying to place a bet of 10 NZD, it does not let me, it tells me that bet limit not valid, exceeded. I get in touch with their chat, and the operator tells me that they have checked my account and because of “random” issues they don't let me bet anymore, they usually check the accounts and because of the type of bets I make, they don't let me bet anymore. Without prior notice without notification, I simply can not, and it was to ask if anyone has happened and if this type of practice is common. Comment that I do not make strange or high bets, football basketball and some tennis. Thank you very much for reading me. A greeting M
Administrator's comment
We cannot help with personal limitations of bookmakers, as they are allowed by the DGOJ itself.
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