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Mr Green's list of complaints

We accept complaints about bookmakers related to the following issues: delays in withdrawals, incorrect calculation of bets, illegal blocking of accounts or other serious violations. We do not accept complaints related to the bookmakers themselves (limits of bets, low odds, limitations). You can leave a comment about Mr Green , will be taken into account by the bookmaker and other users.

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I made a withdrawal of 300 NZD and mrgreen has already rejected me: - Certificate of ownership of bank account - Registration - Water bill - Electricity bill - Garbage bill What else do I have to do?

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good morning, after requesting a withdrawal they ask me for a utility bill and selfie, I send it and they answer me quickly that the electricity bill is not worth it, (regardless of how surreal this answer is), I send them the phone bill and they have answered you? because not to me, 5 days already for a retreat....................

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I have been trying to re-verify the account for 1 month (it was already verified previously, April 8th, and in fact on April 16th I managed to withdraw NZD 300). Account locked, I can't access. They do not accept any of the different selfies with ID provided via email with the excuse that they do not have sufficient quality (although all the digits in the photos can be clearly read) and when requesting the withdrawal of the balance in the account they ignore the request. They respond every 2-3 days just to say that some of the documents are invalid...

Administrator's comment

Solve.

I have been trying to verify the data for days, I have sent them many times and nothing DNI and car license. And they also blocked me a bet of $ 39 which I already sent a message that they told me that they would refund my money and I still have no answer

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We have no response from the user.

My account was blocked from one day to the next. When checking the mail I see they ask for Selfie with ID, photos of the card, documents to prove my address. All this information has been sent, and I have not even been able to log in to attach it, it had to be via email so I am unsure what they can do with all the data I have sent. They also ask me that because I make deposits if I have money in an account, when the conditions of their bonus clearly says that in order for you to enjoy the bonus you have to make three incomes. I still have the account blocked.

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They charge $ 1 commission per withdrawal, if it exceeds $ 100 the commission is increased, always being 1% of the withdrawal. It is the only bookmaker that charges commission for withdrawal. A big disappointment.

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We cannot help with commissions for withdrawing money at bookmakers.

I have been trying for several days to get them to accept all the documents I have sent them in order to verify the account. I have sent them by chat, mail and link a copy of the national identity document, a copy of the card and bank reference, proof of more mobile internet address and some other document. Once I have been able to get in touch through the chat after repeated occasions with support they inform me that they do not accept proof of address of mobile bill. Then I give them a screenshot of their verification policy where it only and exclusively refers to supplies and they urge me to raise it to the appropriate department. To make the payment they do not put any problem and everything is easy, but when verifying the account to be able to make withdrawals they put multiple obstacles. Highlight the helplessness as a user in which I find myself and the loss of confidence I have in this company.

Administrator's comment

We have not received any further response from the user

Good I write here since they are putting me all kinds of problems in verifying the account to be able to make withdrawals. They ask me for a document proving my address and when sending it they tell me that it is still missing. I have sent it many times and different documents (bank statements etc) of no more than 3 months old and where my address is perfectly recorded. Id:199496143

Administrator's comment

Solve

25 users

#30 in the classification of users

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Mr Green's list of complaints

Complaints 8

MRGREEN REFUSES ME ALL THE DOCUMENTS

Mrgreen won't let me make withdrawals

Blocked account, do not re-verify account, do not accept documents

Account verification and blocked bet

Account lock

They charge $ 1 commission per withdrawal, if it exceeds $ 100 the commission is increased, always being 1% of the withdrawal.

Sergio

Problems in the account for withdrawals Mr GREEN