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List of Casino Barcelona complaints

We accept complaints about bookmakers related to the following issues: delays in withdrawals, incorrect calculation of bets, illegal blocking of accounts or other serious violations. We do not accept complaints related to the bookmakers themselves (limits of bets, low odds, limitactions). You can leave a comment on these topics , will be taken into account by the bookmaker and other users.

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Almost a month ago I have already entered casino Barcelona 50 NZD and after playing roulette and machines I get 1000 NZD well, when I got back in they have blocked my account when I sent all the required documents to verify it. I contact them by email and they do not explain to me why they have blocked me or anything. After two or three weeks by phone I contact them for telephone verification or rather practically an interrogation since they asked me things like the name of the machine where I played 10 or more days before and things like that. Still they tell me that I did not claim for forums that they do want to pay me my prize but that they have received the emails to spam or I do not know what. Well, after the call, another week has passed and they have not answered ANY email or told me anything about my case. They haven't given me my money back either. I am enclosing part of my emails sent to casino Barcelona to which I have not been answered to any. Not before or after the call or anything. I have provided all the required documents and everything.

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Solve.

On January 26th I signed up for the 'Australian Open' promotion where if you played $20 to a series of certain matches, and you lost your bet, they would pay you a $5 freebet. I lost my bet and the freebets subscription day they didn't give it to me. After contacting them by mail yesterday he has the shame to tell me, literally... We inform you that the system has detected a deposit and game behavior only related to the conversion of promotions and has therefore excluded you from it. Come on, "I don't pay you, because I don't feel like it" I've asked them what that is about the 'conversion of promotions' but I'm still waiting for their answer. On top of the fact that I've lost $20, they accuse me of being a 'convert'. It's the biggest nonsense I've ever heard in my life. And I add... 1. Gentlemen of casino barcelona... if they want me not to benefit from a promotion, what they have to do is put clauses so that I do not enter the promotion, which unfortunately in New Zealand the right of admission to promotions is legal... For example, only users who receive an email from this promotion or only users to whom this promotion appears in the corresponding menu. What they can't do is that you can register for a promotion from the web and then say that your prize is not being paid. 2.Si you guys want me not to participate in your promotions, fine, but you let me know before I place my bets. It doesn't make sense that once I've lost $20, I'm told that I'm a 'promotions' converter. 3. If you want your customers not to play promotions, do not put them, because what you are doing in this case is MISLEADING ADVERTISING 4.Si i play their promotions is because they offer them and because I feel like it. I don't have to give any explanation as to why I don't play your normal bets, but I still will... Because their odds are pessimistic, because they are not listed in odds comparators and it is very difficult to find bets that are worth it. No one bets on 1.16 if another house pays you 1.20 Or do they think their clients must be idiots? Can't you have a minimum of intelligence to bet? Do you want me to throw away my money?Please, let's be a little serious that they are on the internet and now everyone is going to find out about their tricks, thanks to pages like this, Innovate Change. End... 1. Or they pay me my prize and all the prizes in the promotions that I participate and that correspond to me accordingly. 2. Or I get my 20$ d corresponding bet back. Thanks Greetings

Administrator's comment

Unfortunately we cannot help or intervene in bonus and / or promotions issues since they are special offers that each user decides to accept or reject, with the particular terms and conditions of each bonus.

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List of Casino Barcelona complaints

Complaints 2

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