We accept complaints about bookmakers related to the following issues: delays in withdrawals, incorrect calculation of bets, illegal blocking of accounts or other serious violations. We do not accept complaints related to the bookmakers themselves (limits of bets, low odds, limitations). You can leave a comment about Pokerstars Sports , will be taken into account by the bookmaker and other users.
Add a complaintPokerstars Sports (Betstars) complaint list
Complaints 48
Marlon Luna
Foreign
I got hit as a loser in a poker hand where I'm clearly the one winning. I have full a la Reyna against flush a la Reyna and the pot is given to my opponent. While it is true, the amount is small, I want to make sure that it does not happen to me again on future occasions when there is more money at stake.
Administrator's comment
We can't help with Poker complaints.
suspicious accounts after update
Foreign
They don't want to reinstate me
Foreign
I entered money, made some bets and the balance was +20$. This was suspicious to them and they don't want to refund me because the deposits are recent. they don't answer any emails. I do not recommend this bookmaker at all, I'm going to the courts to report.
Administrator's comment
We have no response from the user.
M. jose
Foreign
Pokerstars has blocked my account, and has sent me an email, stating that I must turn in my last three payslips, is that correct? I don't see it clearly, since I don't think I should indicate where my income is from or how much it is. Can you tell me if it is correct and legal?
Administrator's comment
We have no response from the user.
Sinhoandres
Foreign
Hello everyone, today I had a bet on pokerstars of 10 dollars for 440 of the 2 division matches..they were all winning and in the 89th minute I entered to close the bet since the total odds at that time had an approximate value of 1.10 so the closing was at 300 and something and when closing I have closed it for an amount of 29...and that's impossible..i think it was an amount that guarVegas Palms had stayed with before when I was checking..what can I do? Can they check that at the time I closed it was a lot more? Thanks first hand
Administrator's comment
We can only help with complaints from Pokerstars Sports New Zealand.
Reintegrate
Foreign
Hello, my account is not frozen, however I made a withdrawal request at PokerStars on May 04, the next day they asked for the documents, I sent them and immediately received a response about the successful verification of them, however the withdrawal has not been made today it only appears to me in pending withdrawals with a message "THE HIGHLIGHTED TRANSACTIONS ARE CURRENTLY BEING REVIEWED AND CANNOT BE CANCELED"
Administrator's comment
We have no response from the user.
First deposit bonus
Foreign
I made a few weeks ago my first deposit on the Pokerstar platform of $ 20 using the code THITTY and I only got the first box of the promotion and it has not reached me anymore; I have sent them emails and they answer me that there is no advice on that issue by mail to communicate me by live chat and that chat never comes out the option I need answers
Administrator's comment
We cannot help with bonuses and promotions.
Account blocked since October
Foreign
My account has been blocked since October 28, 6 months already. This is because my sister has also bet from this bookmaker on matches that I recommended to her, and I intuit that this is where the problem comes from that they have thought that we should use multi account. I have already mentioned this fact to them, and yet I have not received any clarification or conclusion regarding my account to this day. I have 158 NZD that I would like to be refunded and if they consider that they should close my account then go ahead, but at least they tell me something because I see this situation I don't know if I should report them directly.
Administrator's comment
We cannot help with breaches of terms and conditions due to having more than one active account.
Sandra Martinez Svelbo
Foreign
My account is frozen, after a $100 deposit. They have validated my account after sending my documentation. I have already sent several emails because they don't even answer me. I didn't even make a bet.
Administrator's comment
We have no response from the user.
Frozen account
Foreign
Almost 20 days ago my account was frozen. Send the documentation and until today. They used to answer my emails in a long time. Not even this anymore.
Administrator's comment
We have no response from the user.
Claim 🥱
Foreign
CARLOS GALLEGO GÓMEZ
Foreign
Mfrecouso
Foreign
Hello yesterday morning I made a deposit of 70 NZD by rapid Transfer. Which does not appear to me in my pokerstars balance, but it is already charged to the bank. To which I send several e-mails that still have no response and the live chat option should be removed because it is never available either in the morning or in the afternoon or at dawn. I don't know how to contact them anymore
Administrator's comment
We have no response from the user.
Frozen account
Solve
estela garcia calabria
Foreign
i made a bet a few months ago the 1 I won and they automatically blocked my account since then they have been asking me for data and sent them to everyone who has asked me and now they don't even answer me I talk to them I talk to them and they ignore me
Administrator's comment
We have no response from the user.
joÇe91
Foreign
Francisco Bolivar
Foreign
SCAM
Foreign
They give me for lost a bet won
Administrator's comment
We have no response from the user.
Pokerstars.es pass from my face
Foreign
bet close lock
Foreign
i blocked the bet if there was a possibility of closing in all the ones I had, even if it was positive, and I was only missing in some a game that started at 9 and all the games were already won and in others I filled the teams won without the possibility of closing and I got in contact with the support and they did not give me a solution save losing the bets for not having the possibility of closing, save I guess the fault will be mine, it must be said pokerstar for poker is the best there is but in sports, save what would be the solution
Administrator's comment
We don't know if it's a technical glitch or a personal limitation. In any case, both are unrelated since they must be dealt with with Pokerstars in the first case and, if it is a limitation, it is allowed by the DGOJ itself.
blocking at bet close
Foreign
blocking at bet close
Administrator's comment
We only handle one complaint per user.
They don't give me my earnings
Foreign
Hello, today January 5 I won a bet in favor of Alcorcón, but I have been waiting for my winnings for more than 30 minutes, it turns out as if the bet was still valid.
Administrator's comment
We have not received a response from the user
estela garcia calabria
Foreign
very good, I registered at this pokerstarsport house and won my first bet and they froze the account and sent them many times the data they ask for they ask for data that I think are personal they won't even let me recover my money that I didn't consume any bonus I just want my money and I won't even look at that house because it leaves a lot to be desired I think the money I have is around 340-360
Administrator's comment
We have no response from the user.
Mismanagement of betstars
Foreign
It turns out that I received an email with a promotion in which if I placed a bet on the match Madrid Atlético de Madrid and it turned out to be a loser, they would pay me the amount of up to $ 20 once the event was over. Well, I've been waiting for more than 24 hours and still nothing. I have contacted support and they do not show signs of life, they must be very involved... On the other hand, I have an open bet and they don't let me close it, I find very often that many bets that are handled well, they don't leave you the option of being able to close them....
Administrator's comment
We cannot help with bonuses and promotions.
Marta Molina
Foreign
A week ago I made a deposit in stars of 150$ do not place any bets and I left the user. When I re-entered I got a message that my account is blocked and that I should contact support. After I had sent them everything they asked for and forwarded it to them, there was no response. I have written to them again about 3 times and they still haven't told me anything. I just want to get my money out because apparently the treatment of this house is terrible.
Administrator's comment
We have not received a response from the user
Illegal account blocking
Solve
A78
Foreign
Time to credit the free bet. I lost the first bet and I'm waiting for the associated free bet. It's been 4 days and no one responds to the mail. I don't know if there is a chat or phone. Thank you.
Administrator's comment
We can't help with bonuses or promotions
Frozen account
Solve
Closed account at pokerstars
Foreign
Tekito10
Foreign
Hello good, I have a problem with my account that has been frozen and at first they told me that it was because of having a close relationship with another player, I explain the relationship that has come to my house and looked at his account on my device, according to I close the session that was 1 minute not even juice I tried to enter my account and it was frozen, well after explaining everything eh sent as 11 correso and they ask me for registration or invoice of supplies to know if my address corresponds to the one I have put in my account , well I eh sent it 3 times I have no answer and I have my account with $ 2150, I'm a first-timer and the desire to play has been removed, can I do?
Administrator's comment
We cannot help in cases where the bookmaker conducts an investigation for fraud.
Tonser
Foreign
Make a refund on 7/26/2020 to a credit card that I no longer have and after many days I managed to talk on the chat because of these issues by mail they do not answer. I told them the problem and they told me that the refunds to the cards take 10 business days a real wild but I still decided to wait because they told me that if I no longer had the card it would go to the bank account almost certainly because it has not been like that after 10 days I have managed to talk on the chat again and almost by a miracle because it is very well hidden so you can not find it, they tell me again that they pass it to the corresponding department and still nothing. They will have a lot of renown but it is embarrassing not customer service.
Administrator's comment
We have not received any more response from the user by email
Jhovanny
Solve
Flavius
Not resuleta
Betstars
Not resuleta
Good morning I opened a Betstars account and sent the requested documentation to make a good income to start with the game and they approved two incomes of 600 and 400 on the 10th and 12th of February and as soon as I went to start the game, they had frozen my account and I can neither access the money to withdraw it nor use it for the game. I have sent several emails requesting information and unlocking to both the support, customer service and security account and I have not received a response. Could you please help me unblock the situation?. These types of performances give this type of game a very bad reputation and the only thing they do is that you don't want to practice it again.
Administrator's comment
Betstars does not give an answer so we can only recommend a verbal lawsuit.
Betstars won't give me my money.
Impermissible
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