Pokerstars Sports (Betstars) complaint list

We accept complaints about bookmakers related to the following issues: delays in withdrawals, incorrect calculation of bets, illegal blocking of accounts or other serious violations. We do not accept complaints related to the bookmakers themselves (limits of bets, low odds, limitations). You can leave a comment about Pokerstars Sports , will be taken into account by the bookmaker and other users.

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Complaints 48

Claim 🥱

Foreign
Hello again, I think that I am not very clear and since I have not received a response in 2 days I will explain it again. Hello, on March 9, 2021 I registered at Poker Stars for the first time, sent my ID and deposited $100. Finally after depositing and making my first bet worth $ 100, I go to sleep and when I log in the next day I can't log in, it gives me an error with red letters telling me that my account is frozen and I must contact Poder Stars by email. I do that by sending up to 4 or 5 e-mails, until their response to my concern is that after the routine review of Poker Stars, they decide that I have created or accessed accounts to unfairly take advantage of their promotional offers and their system, and they end their response by telling me that as a result I am permanently excluded from any future gaming activity with Poker Stars, they also confiscate all the funds in my Poker Stars account which is $ 410, because the bet I made was a Winner. I Carlos Gallego did not expect these accusations so serious based on that, to a bet made on the same day of the creation of my account in a bookmaker where each data placed is part of the holder (I). In the only answer they gave me they don't ask for additional documentation and it seems that they accuse me of taking advantage of their bonuses, when they could verify that I am a new user and that I haven't obtained, redeemed or used any welcome bonus or promotion, then I don't know why my account freezes almost instantly, because since I made my first bet I still can't log in. Since the 9th day that my account was frozen to today the 18th, they have only written me an email where they defame me and accuse me of something I have not done. Canceling me completely without being able to lift a finger, I can't access my Stars account either, and they don't let me withdraw or do anything, they're just letting me wait for them to reply to my email God knows when. Thank you.
Administrator's comment
If the account is already permanently closed due to not overcoming the internal security process, we cannot help since it is an irrevocable decision and of which we have no data.
Hello, my name is Carlos and I am writing this post as a last option. On March 9th I registered at Poker Stars and like any user in New Zealand I deposited 100 NZD through my bank account since they did not have a deposit with paypal. I wanted to take advantage of the welcome bonus and I repeat as any player in New Zealand would. During the deposit process it is true that it gave me some error, (it did not load me or it took me a while to load the page to which it took me to make the payment which was 100 NZD. Finally after depositing and making my first bet I go to sleep and when I log in the next day I can't log in, it gives me an error with red letters indicating that my account is frozen and I must contact Poker Stars by email, I do that by sending up to 4 or 5 e-mails, until their answer to my concern is that after the routine review of Poker Stars, they decide that I have created or accessed accounts to unfairly take advantage of their promotional offers and their system. About the bet I made it should be noted that I bet the 100 $ following the terms of the bonus was played on the 11th and it turned out to be awarded the bet I made and until today 14 they have not given me an answer. They finalize their response to me telling me that as a result I am permanently excluded from any future gambling activity with Poker Stars, they also confiscate all the funds in my account because they are Poker Star and they can. I Carlos Gallego did not expect these such serious accusations based on the fact that, to a bet made on the same day of the creation of an account in a bookmaker where each data put is part of the holder (I) the money deposited through my bank account, to an account less than 1 week old. I would appreciate from the bottom of my heart the help you give me since without you the Benedict is deciding what happens or not with my account, I don't know what else to do to recover my money and my account, thanks again, and I read you.
Administrator's comment
We can't help with welcome bonuses.

joÇe91

Foreign
ban for using equilab Good morning, I write this text, like many here from what I have been able to verify, a few weeks ago I entered 50 NZD in pokerstars, after playing three days in MICROLIMITES, pokerstars sent me a couple of alterta messages for an unauthorized program such as equilab, a program that on the other hand I do not really use since I repeat I am playing MICROLIMITES, where the use of these programs does not even make sense. The fact is that I answered them some mail explaining that in winamax, where I carried out my activity previously I had never been alerted about this program. Well, almost two weeks later I have not received any explanation about what kind of ban they have made me, how long it will last or what kind of sanction will be applied to me, everything has simply been blocked, I can not withdraw my money, nor can I play, nor do they let me send emails to the help contact since from my account they blocked the send message to support button, even so I have been sending messages from external links to which I have been answered with an automatic email informing me that this contact is not currently in operation. What can I do? I am very sad about the feeling of helplessness, and because I try to take this semi-profession further but this demoralizes a lot, I understand that this happens to a cheat, if you are you accept it and already, but it is not my case and that hurts my morals. thanks in advance, good morning.
Administrator's comment
We are unable to help with Poker complaints as we have no knowledge of the rules, terms and conditions of each poker room.

SCAM

Foreign
They give me for lost a bet won
Administrator's comment
We have no response from the user.
blocking at bet close
Administrator's comment
We only handle one complaint per user.

Alfredo

Solve
Wrong bet
Administrator's comment
Solve

Flavius

Not resuleta
Hello Good, nose if I am in the right place or if someone could help me!!! The fact is that yesterday, 02/27/2020, he placed a bet on the Arsenal vs Olympiacos match overtime, so far they were going 0-1 and I placed a bet of $ 5 that the overtime would end 1-2 (it would be $ 555 of winnings since the odds were $ 101), the problem is that at the end of the match he entered the BetStars application and my surprise is that he tells me that the bet is lost!! I got in touch with customer service today via online chat, and they tell me, that in overtime the result of the match does not count, that only the extra time counts, and my problem is that when placing the bet at no time makes mention of that "rule”, it simply puts the final result of overtime, and I have put that, 1-2, and if overtime starts with 0-1 in favor of the visitor (in this case Olympiacos) I do not understand how they give me for lost when I have guessed the result by putting 1-2! Because in the end I make a bet that I will always lose, because no one is informed that the goals that were already scored up to the time of extra time do not count!!! that is, I make a bet that I am going to lose, without them informing me until I claim them! So I see it as a misleading bet without the proper information for the person who is betting!! I hope someone can help me!!! And of course thank you very much!!!
Administrator's comment
Betstars does not indicate anything in its rules, nor does it mention the cases of extensions
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