List of Betsson complaints (betsson.es/apuestas-deportivas )

Betsson will not let me withdraw the balance because they say that my IP is out of Dollarpa, this is not so since my phone company Digi gave me and my IP is in Romania, however the card with which I deposited the balance is a huge, wallet card, they ask me for both sides of the card but as it is virtual all the data appears in front. Anyway, if it's not because of the card, I get inconvenienced by the IP.

Administrator's comment

We have no response from the user.

Betsson have blocked my access claiming that they have received a refund request from my PayPal account, which is totally false. I have contacted PayPal and there is no such request. A day or two before I got in touch via chat to claim four freebets from a daily Roland Garros promotion. They claim that I have not signed up for the promotion, which is not true; I have done it daily because the "sign up" button was not kept active the next day. Even so, in the conditions it indicates that it is only necessary to sign up once and I have done it for four days that I have participated. For making the claim, they block my account with the excuse of the refund? Tricks, nothing but tricks.

Administrator's comment

We cannot help with bonuses and promotions, as they are exclusive to each bookmaker.

My email is : [email protected] Today May 30, 2023 I made a final draw bet, it is canceled I have the proof of this scam by this betting house

Administrator's comment

Bookmakers can void bets in case of an error in the odds.

My bets are correct and it comes out as a loss....how do they solve that for me

Administrator's comment

We can only help with complaints from Betsson New Zealand.

good evening, I want to make a complaint since out of nowhere they blocked my account for no reason, I have money staked and they do not allow me to enter my account, I would like a solution please

Administrator's comment

We have no response from the user.

I create an account and post to a couple of games win and maybe get the money and they blocked my account so for no reason or reason I demand that they refund my money and they don't give me any reason why they blocked my account

Administrator's comment

We have no response from the user.

Hi, I made two live bets on a match at betsson. These bets were correct, but after a few hours, they indicated them to me as null, and later I received an email indicating the reason and it was because the odds of the same were not correct. At no time did they deposit the money to me as won bets, but they directly withheld them, and once the hours had passed, they wrote them down to me as returned. Can I claim the winnings from these bets? Thank you

Administrator's comment

Bets are correctly voided.

After excluding myself for a period of time, I make a query about the safe game and my account is permanently blocked

Administrator's comment

We cannot help with closures unilaterally according to terms and conditions.

They currently have a money withheld from me. What legality does that have. It had never happened to me and now if they let me enter but when withdrawing or winning a bet even if it is 100 NZD it does not let me withdraw it. They tell me that they are reviewing it by the different departments but they do not give me any explanation.

Administrator's comment

Solve.

Hello everyone, a while ago I won money at Betsson New Zealand and suddenly they blocked my account from one day to the next, for no reason and asking me for the corresponding photos to verify that they have been sent immediately. They put a few obstacles in my way, I solved them and they stopped answering me. If anyone has a solution, I'll do the same or similar to talk to me, I'm thinking of reporting, thank you very much.

Administrator's comment

We have no response from the user.

I go a month waiting for my refund and they don't give it to me

Administrator's comment

We have no response from the user.

I already bet that boca junior was going to win

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We have no response from the user.

On Monday of this week they asked me for documentation to be able to make the balance withdrawal, after sending it they told me that I was going to transfer it to the corresponding department, yesterday I contacted them again and they told me that I had to wait, and I still have no answers, they told me that I had to wait from 24 to 48h and here I still have no answer I have a lot of money to withdraw.

Administrator's comment

We have no response from the user.

THE FIRST WITHDRAWAL I MADE WAS NORMAL, IT ALLOWED ME TO WITHDRAW WITH MY CARD. BUT IN THE SECOND WITHDRAWAL WHEN I EARN MORE THAN 1500 DOLLARS I STARTED THE PROBLEMS AND OBSTACLES THAT PUT ME LIKE: SELFIES, BREVETE, DNI. WHICH I GAVE THEM ALL MY CORRECT DATA AND ONE DAY THEY DIDN'T RECOGNIZE ME AND ON TOP OF THAT THEY BLOCKED MY ACCOUNT UNFAIRLY.IT'S BEEN MORE THAN A MONTH INSISTING WITH THE EMAILS BUT THEY DON'T GIVE ME A RESPONSE. IT IS TOTALLY UNFAIR THIS BECAUSE THIS BETTING HOUSE GIVES YOU ALL THE FACILITIES TO DEPOSIT BUT WHEN YOU WANT TO WITHDRAW LARGE AMOUNTS IT STARTS TO HINDER YOU OR AS IT IS HAPPENING TO ME, THEY BLOCK MY ACCOUNT UNFAIRLY. GENTLEMEN, WE NEED SOLUTIONS BECAUSE WE ARE TALKING ABOUT A LARGE AMOUNT STOLEN.

Administrator's comment

We can only help with Betsson New Zealand problems.

Good during the course of the promotion of the Paris ATP at betsson, the following happened: I won 3 freebets at odds of 9.6 and therefore I should have released 3 bonuses worth 86 NZD but they will take away 62.22 NZD although in the T&C it only appears that the winnings of the freebet have maximum conversion of x10 The profit derived from the freebet are 100 $ but not from the bets that I made. The freebet settled favorably and I won 86$ for 3 freebets that had to be released. Well, then I started betting to release the bonus and after releasing the first two bonuses I had $ 53.24 of bonus left (not freebet profit), I bet over $ 54 on the bohemians v shamrock rovers match as indicated by a Betsson agent At the same time there were two bets on the bolton v crewe match of $ 40 and $ 30 each so one to the both mark market and another to the over / under, understanding the terms of the bonus, only the first would be valid since the second does not qualify since that the market is not valid and serious as a personal bet ("recreational" let's say) not in order to release the rollover. I therefore understand that for 2 reasons the winnings should not have been limited: The 10x conversion limitation applies to the freebet not to the bets placed subsequently to release the bonus The second bet on the bolton v crewe match should not be affected by this supposed limitation since it does not enter into the bonus release terms

Administrator's comment

We cannot help with bonuses and promotions, as they are exclusive to each bookmaker.

Very recently I opened my account. I put in $5, I bet, I won a small bet. Today I try to enter and they tell me that it is blocked. I talk to support and they tell me that they have permanently blocked her.

Administrator's comment

We have no response from the user.

Good evening as I see and read all the comments I think that this betsson bookmaker is a scam I have been more than 7 days the same way q I all think trying to withdraw almost 700 dollars and they do not give me a solution the same as all the pretexts are to verify documentation and already send everything and nothing at all I think q are thieves please someone can help us with this issue it is not fair to deposit and continue playing with the winnings are still active all and less to withdraw I think q this is not fair

Administrator's comment

We can only help with complaints from Betsson New Zealand.

Dear good, the following lines is to file a complaint at Betsson since more than 1 month they do not give me a solution to withdraw money from my account despite sending them the requested documentation such as the statement of my 2 accounts of different banks from which I make deposits to play. The strange thing is that I have restriction to withdraw but not to deposit. Despite sending them the requested photos where my name and account number appear on them plus the url they request, they reject me saying that they cannot verify the account that the complaint has already been more than 1 month. I hope you can help me to solve this problem. First of all, I thank you for listening to this complaint.

Administrator's comment

We can only help with complaints from Betsson New Zealand.

On Sunday, September 26, I sent all the documents they asked me to verify my account, I was just going to make my first withdrawal, so far I have not a single answer, does anyone know how long it takes to verify Betsson Peru accounts??

Administrator's comment

We can only help with Betsson New Zealand problems.

They asked me to verify my account by sending some documents that I have already sent in full and so far they do not give me an answer, I need a solution already, because to deposit they do not give me any hindrance but to withdraw the money if

Administrator's comment

We have no response from the user.

I have been unable to verify my account for more than 15 days I have a balance to withdraw and the only thing they put me are obstacles so that they can verify my account, I have already sent all the documents that they had requested so that they can verify my account no and they have not done it, the last time they made me an answer they told me that I did not have an account at betsson when I have an account and here I can prove it

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We have no response from the user.

They don't answer my email, I'm asking them to correct my name and they don't, not only that they don't answer me by phone, by mail or by chat, or for anything is the last straw.

Administrator's comment

We have no response from the user.

I arrive 30 days wanting to verify my identification, however, when I contact by mail with the support it tells me to upload documentation while in my account / verification, documentation cannot be uploaded because it is "IN REVISION", more than 07 days ago I arrived asking for support and it seems that a robot answers, because I send them screenshots of the system and even so I do not receive a solution.

Administrator's comment

We have no response from the user.

this betting house does not comply with what it says it offers having the most important matches of dollarpsa legue at the time of betting no match comes out it only offers lower league matches withdrawals take 5 days they do not ask for so much data if they are not able to transfer the money enb the card that they ask you at the time of registering because it has a malfunction and they do not offer or welcome bonuses before registering they offer it to you but then you do not receive anything because from 1 to 10 I give insurance 1 and I do not recommend anyone else this house of bet

Administrator's comment

We have no response from the user and he does not specify the problem.

What makes me more angry that to enter they do not put you any problem, but when withdrawing first with small amounts they leave you but then when they are already larger amounts they asked for a lot of documentation and I have sent them everything, it turns out that today they have me that my account is already verified but everything remains the same and they keep saying that they expect a response from the department, they hesitate deck I do not recommend it, I just want them to enter what is mine and remove me from this page ,

Administrator's comment

We have no response from the user.

These days of promotions for the Dollarcopa and the Wimbledon tennis tournament I have been the subject of several irregularidades.La the first is the cancellation of a bet made with a freebet the day before the match was played and for no justified reason and they did not refund it to me because according to the T&C a free bet is not refunded if it is null or canceled. They told me that the event had been offered with the wrong name at the time of placing the bet, that is, by mistake they canceled the bet. The next day I saw that the match was still on the calendar with the same name and the same teams (error none) It was played at the indicated time and ended up tied at 1 with which my bet would have been a winner. Well, the answer they give me is ambiguous and they always hide in their T&Cs for no reason. The second case is that in the promotion of Wimbledon 2021 you must place 3 bets on the same day the matches are played. As many of you may know, many matches in London have been interrupted these days due to rain and therefore they had to be finished on a different day than the match started. Well, since one of those matches started on a certain day and resumed the next day due to rain, the date of the bet different from the date of resolution of the match appears in the history and for this reason they justify that they cannot assign the freebet to me because that match was played on a different day from the others. I have explained to them about the interruption, which they know perfectly well and they give me an ambiguous answer again as if one were a fool: "In response to your email, to be eligible to receive the freebet, bets must be made on the same day the match is played, in your case having bet on day x and the match took place the next day, the condition is not met" In addition there is also the fact that in the betting history it is never reflected or identified if the amount wagered is a freebet or real balance which makes it difficult for the user to the time to check or make a claim for the freebets. There is a lot of impotence that is felt when seeing how these people do what they want and always hiding behind T&C and abusive clauses and no one does anything about it. Where is the performance and the successive control of the DGOJ of these bookmakers. Users are always helpless before the irregularities and arbitrariness of these gambling houses that have been awarded a license to operate in New Zealand.

Administrator's comment

We cannot help with bonuses and promotions, as they are exclusive to each bookmaker.

it had been offered with the wrong name at the time of placing the bet, that is, by mistake of them they canceled the bet for me. The next day I saw that the match was still on the calendar with the same name and the same teams (error none) It was played at the indicated time and ended up tied at 1 with which my bet would have been a winner. Well, the answer they give me is ambiguous and they always hide in their T&Cs for no reason. The second case is that in the promotion of Wimbledon 2021 you must place 3 bets on the same day the matches are played. As many of you may know, many matches in London have been interrupted these days due to rain and therefore they had to be finished on a different day than the match started. Well, since one of those matches started on a certain day and resumed the next day due to rain, the date of the bet different from the date of resolution of the match appears in the history and for this reason they justify that they cannot assign the freebet to me because that match was played on a different day from the others. I have explained to them about the interruption, which they know perfectly well and they give me an ambiguous answer again as if one were a fool: "In response to your email, to be eligible to receive the freebet, bets must be made the same day the match is played, in your case having bet on day x and the match took place the next day, the condition is not met" There is a lot of impotence that is felt when seeing how these people do what they want and always hiding in T& C and abusive clauses and no one does anything. Where is the performance and the successive control of the DGOJ of these bookmakers. Users are always helpless before the irregularities and arbitrariness of these gambling houses that have been awarded a license to operate in New Zealand.

Administrator's comment

We only accept one complaint per user and bookmakers.

I bet live on the football match, the result was given and my betting status came out lost.

Administrator's comment

The bet is well determined, since the result at the end of the 90 minutes was a draw.

Bettson kept my money because my cell phone automatically put the free fire user instead of my name although I let myself bet for a while then when they asked for verification I sent my documents and they denied them all since they asked for the free fire user. I explained my mistake to the betting house and what they did was close my account and take the money from me

Administrator's comment

We cannot help with breaches of terms and conditions.

They blocked my account for no reason, between today in the morning and it does not allow me to deposit I get blocked account and I have recharged a few days ago, in any case I ask for the refund of my money.

Administrator's comment

We have no response from the user.

I am trying to log in to my betsson account since 5pm today and I get blocked account and now I get page error, solution please.

Administrator's comment

We have no response from the user.

I have problems uploading my documents that they ask for in the verification, I get an error every time I try, I need help.

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We have no response from the user.

I need help Innovate Change, they don't want to give me my money they just give me long and they give me excuse after excuse it's cash that I put in and I could double it I put in 10 and I want to take out 19'85 that they won't let me tell them something you guys because my emails are no longer answered the Swedes do I need help please my betsson user is danivlopez if you need anything ask me

Administrator's comment

We have no response from the user.

I made a withdrawal last Monday of $ 43 and even today nothing has reached me, they give me long hours and they don't provide me with the money to be able to call my bank. It smells pretty bad to me, I don't recommend this page at all, much less with the competition there is.

Administrator's comment

We have no response from the user.

Hey. I put 10 NZD to betsson I bet them and I won 19,85$ in total. So far so good, the problem comes when I want to withdraw them and I have been more than 48 hours and my transfer is still "new" or under review or absolutely nothing. To the emails they tell me saying that there is a "technical failure" and that be Patient I am getting a lot of anxiety I do not recommend this bookmaker at all and I am already smelling the worst To clarify I comply with all the requirements verified account etc

Administrator's comment

We cannot help with technical errors.

- They contacted me by tlf the same day to ask me for a series of documents, which I send and approve everything. - they contact me again by tlf to make a call verification, which is going well - the days go by and there are no updates despite the fact that they put up to 3d working days on their website - I cross several emails and they always answer very poorly and evasively, that they are reviewing it and that it has compression -- we are reaching almost 20d and today I find the account BLOCKED and contact, and the same, that they review it I get in touch with you, since there are more cases and it seems that they are plotting something very dark and I am already with the family thinking of reporting, since it seems a scam. Let's see if they can do something because everything is correct and they are delaying it on purpose and at home we have expenses that they cannot wait, assuming a lot of stress and anxiety

Administrator's comment

Solve.

My account was blocked and the funds withheld by Betsson under the condition "12.1 Any bonus is only available once per person, family, household, address, email address, credit card number and/or IP address." . Although I accept that they block my account for having made the mistake of opening a new one, their conditions do not mention that you can withdraw money from blocked accounts. Moreover my person has not used any bonus in duplicate and the money withheld is real is not bonus!.

Administrator's comment

If you have breached the terms and conditions we cannot help.

Hi, I would like to know why my account was blocked and why it will be blocked. And the reasons for blocking I do not understand

Administrator's comment

We have no response from the user.

Problems withdrawals

Administrator's comment

We have no response from the user.

Very good morning. On February 6th, 3 bets were canceled at betsson (the 3 bets were the same statement but betting different amounts) and their explanation was that the bet contained a technical error and that within their terms they have the possibility to do so. That bet hours later turned out to be a winner. It seemed abusive to me and I informed myself a little on the internet and I saw that a bet cannot be canceled unilaterally (just like I can't do it) for "technical" reasons that only concern the bookmaker and not the match being bet on. In addition I have seen that you have managed to solve similar problems on this page so I have decided to contact you. I add a photo with your reply and with the bets that were canceled and your ID. If you need anything tell me. Thank you. I have added the financial amount that the bookmaker owes me (the profits if the bet had not been canceled.) Thank.

Administrator's comment

We cannot help with bets voided due to "obvious errors".

List of Betsson complaints

Complaints 51