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Bethard's list of complaints

We accept complaints about bookmakers related to the following issues: delays in withdrawals, incorrect calculation of bets, illegal blocking of accounts or other serious violations. We do not accept complaints related to the bookmakers themselves (limits of bets, low odds, limitactions). You can leave a comment about Bethard , will be taken into account by the bookmaker and other users.

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Good morning, I have been playing at the Bethard bookmaker for a few years now, almost always losing unfortunately, yesterday I decided to play again and luckily I won a small amount (667 NZD), I withdrew it when I wanted to re-enter the web to see the status of the withdrawal they beg that it is blocked. I ask by chat and they tell me that they have decided to close my account without more, I don't know what reason since I have lost a lot more money than I won yesterday by luck. I ask about my retirement and they tell me that they will call me and they don't give me any more explanations, how can this lack of attention to the consumer be? I reiterate that I have never won a large amount of money. I just hope that they don't keep my money and that they return the refund I have with them since I can't even enter. I do not recommend this page to anyone.

I made two withdrawals of $200 and $300 on Thursday, through Trustly. It is supposed to be an instant method, or at most 1-2 days. Well 3 days later my money is not showing up in any of my bank accounts. I have the documents verified. They tell me that they sent the money to Trustly, but I request a receipt since yesterday and they won't give it to me. They tell me that they have requested a receipt from Trustly. But I contact Trustly and they tell me that they do not withhold the funds they are just an intermediary, to provide them with the receipt that Bethard does not give me. Flee from this bookmaker.

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I only have one document left to be verified and that is the bank account statement in which they ask me for this bank account: Valid documents must show your name, bank logo and bank account number.Valid documents:- Screenshot of online banking; I send them a bank statement in which the BBVA logo comes out my name and the bank account number and they do not accept it I have $ 1000 withdrawn pending to enter more $ 1200 in the account withheld to deposit if it is easy but to withdraw they give you problems

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Good, I have been trying to verify my account for 2 days to be able to refund and they never accept the documentation. They ask me for a photo of the card but I don't have pq it's virtual, not physical. What can I do to get the money???

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withdrawal pending

Administrator's comment

Solve

They have withheld my money because they do not accept my documentation to verify my identity

Administrator's comment

The user confirms to us that it is pending to provide an additional document.

I entered $ 100 in bethard and after a few books I withdraw the $ 100 and the benefits, about $ 50 When I wanted to withdraw the money that had already reached my bank I check that they made 4 charges that I did not do with my card of $ 50, $ 40, $ 25 and $ 20.customer service says it's my bank's fault and they don't give me a solution and I without my money

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Bethard's list of complaints

Complaints 7

They block my account with money and won't let me withdraw

Antonia Ortega Aceituno

Bethard account verification

Won't let me withdraw

Gemma Ginovart Morales

Giampietro Lato

Fernando romaris cobas