List of Betfair complaints (betfair.es )

Hello good, I'm new here but I wanted to tell you what happened to me with betfair, I explain that if you can help me, he made a bet that three players throw at the door in the first part, one of them had two and betfair marked one, because they gave me the bet and after a while they take it away from me claiming that they had been wrong to leave the bet open, and for that reason they took advantage to bet knowing that I had thrown more than the house marked, because that they canceled the bet and they did not give it to me, I bet before the match and it was 5 NZD for 600

Administrator's comment

We cannot help as Betfair is not a bookmaker that collaborates with Innovate Change.

Hello, a month and a half ago I registered at Betfair, verified my identity with my ID and the next day I received confirmation that my account had been successfully verified. I made a first deposit of $100 and then another of $200. I made some bets with satisfactory results and 10 days ago I received an email telling me that my account has been suspended and requesting additional documentation: proof of identity, proof of address and proof of funds. I uploaded all the documentation through the chat with one of the operators, and after a week after consulting about the account status they indicate to me without further explanation that they have permanently suspended my account, that they will refund the deposits made but not the winnings. I request more information to try to understand why and see how to solve the situation, but they do not give me any kind of solution or explanation. As of today I am still with the account suspended and without any information. Thank you very much.

Administrator's comment

We cannot help as Betfair is not a bookmaker that collaborates with Innovate Change. We suggest you use any of the other recommended bookmakers.

Hi, nose if you could help me I explain my case. Betfair decided to close my account for 2 years for no reason but well, the fact is that I have been waiting for more than 1 month for the $ 50 that is in my betfair account to be refunded by paypal and according to them paypal denies the payment and returns it to betfair but I have talked to paypal and they have told me that my account has no limitation and that they do not return the payment to betfair. I wanted to know what can I do? Since I don't have a bank account at the moment and my PayPal doesn't have any limitations. The first contact with it and explain the situation was on January 20, 2023 but on the date it does not let me put before the 28th.

Administrator's comment

We cannot help as Betfair is not a bookmaker that collaborates with Innovate Change.

More than two months ago they gave me the FACILITY at BETFAIR ITALIA to create an account in less than a minute, then the minute they close it for me and tell me that they will refund my money (200 NZD) MORE THAN TWO MONTHS AND THEY DO NOT REFUND MY MONEY. They don't send me even a measly email, if it's not because I don't enter the chat, they don't tell me what I should do to get the money back.

Administrator's comment

We can only help with Betfair New Zealand incidents.

I registered with Betfair 1 week ago. At first everything went well. I entered my ID, but since the address of my ID is different from the one I entered in my registration (since I have changed my address), Betfair told me that they would put the address on my account as the one on my ID even if it was old and they validated my ID. A day later after making several deposits ($ 450) they warn me that my account has been suspended for verification issues when they were the ones who changed my address to be the same as the DNI even knowing that it is not my current address. I have contacted them via Chat and they say that they have to verify my data again. Through the chat I warned them the problem with the change of address and they asked me again for ID, Bank Card and Current Registration. I sent them all this documentation. I have been waiting for 3 days without news (they told me that before 72 hours I would have an answer). I also sent an email but I have not received a response. By chat they tell me that they can't do anything, that they have to wait for the verification department. They don't tell me if they need any more documentation or if that's enough. I have $450 that I can't withdraw and an open bet.

Administrator's comment

We cannot help as Betfair is not a bookmaker that collaborates with Innovate Change.

Greetings My betfair account has been suspended since 06/17/2021. That same day I contact customer service through the Betfair chat, and they ask me for a series of documents to reactivate my account. As requested, I send them all the documentation and they tell me that they will notify me when they have verified the documents. Anyway, the days, the weeks go by, and my account is still suspended; I have not received any email from Betfair about it and when I contact them through the chat they tell me the following: 20/06/2021 "we still have no answers from the department that is reviewing your case. You must have patience. During the week we will surely have the resolution regarding your account." 06/26/2021 "I know it's been a lot of days but since it's not up to us but the department in charge, we have to wait for them to give us an answer."

Administrator's comment

We cannot help as Betfair is not a bookmaker that collaborates with Innovate Change.

Due to the new law, some users like me have had the 1 dollar bonus taken away from us on Friday, another on Saturday and another on Sunday. I can contact them, since my friends who made the account both before and after me both still keep the bonus and I don't. The first time I got in touch they told me to wait a minute that they would check if my account met the requirements. And they told me that yes, and that that same weekend or the next I would have the bonus back. As a surprise to not receive the bonus I contacted again and this second agent told me that they could not do anything that is an automatic system. He didn't give me reasons why I didn't get the bonus and others did. He was only excusing himself with the fact that it is automatic. Which is absurd as an excuse, not because they have the system so I have to get hurt. Besides, I'm sure they can tweak it, someone has programmed it.

Administrator's comment

We cannot help as Betfair is not a bookmaker that collaborates with Innovate Change.

Good afternoon. Last night I was watching the warm-up of a tennis match from the betfair page. The players had already made the draw for serve and the bets on the winner of the game had been placed based on that turn of serve, that is, player 1 was favorite on her services, and player 2 was favorite on his. (Very favorite share @1 22). At that moment I bet that player 1 will win game 3 on serve, the bookmaker also considers that it is on serve since it gives odds @ 1 22 favorite. But it turns out that when starting to serve the players mistakenly exchange the service turn so the bookmaker and the chair judge counts as service breaks the games that the player wins on service. All this with recordings of the match that prove it and in which you can see the error watching the beginning of the match. I contact them and they tell me that it's my fault I didn't look at what I was betting on, when I did I was watching the match live!! What should I do? report to the DGOJ or at the police station? I'm not going to let this scam stay that way.

Administrator's comment

We cannot help as Betfair is not a bookmaker that collaborates with Innovate Change.

Good afternoon: My complaint is with betfair, since one day I go to get on the page and I find that they have blocked my account, I contact them and they ask me some questions about responsible gambling to which I answer and they tell me that they pass it to the responsible gambling department, and after a week they tell me that I have to be patient. I have withheld a balance that I want to recover and above all that they give me a reason why the account has been blocked, I also have a withdrawal that has not reached the bank since April 6 and they tell me that it is accepted, but if I have not received it, I go to the bank to ask for a PDF of the movements since that day and send them to an email. With the damage that entails for me. I talk to the operators through the chat and I have told them that I just want to recover my balance, since as a customer I do not want to continue with them and they tell me that they do not know when they will answer me and I apologize for the inconvenience.

Administrator's comment

We cannot help as Betfair is not a bookmaker that collaborates with Innovate Change.

Hello good afternoon. I have already been contacting Betfair several times and I do not get a solution. The problem is the following; I made two withdrawals on March 31, 1900$ and 1300$ and I put a pause to the account until 04/30. I made the withdrawals through apple pay. There was a problem and the withdrawals gave an error and were canceled and the amount was refunded to my account. On the 7th of April I contacted Betfair because the withdrawal was delayed and they told me that there was an error and that they would manually make the withdrawal again that same day on the 7th of April. As of April 14, I have not received any transfer yet, I have contacted my bank to see if there was any problem and there is no any kind of problem, it is you. I need my money, a solution, I have been waiting for 2 weeks when the withdrawal conditions are 2-5 working days. I am trying to solve it amicably and I see that there is no result. And to top it off today April 14 I have contacted them again to claim my money, and what they tell me is that I will have the money as soon as possible, and sorry for the delay

Administrator's comment

We cannot help as Betfair is not a bookmaker that collaborates with Innovate Change.

Every time I log into my bank account, "prize with card" appears and it turns out that you have withdrawn 115 $ NZD from me without me having made any deposits and also I have the account as suspended and the card no longer works, the bank has told me to file a complaint and none of you solve anything for me.

Administrator's comment

We cannot help as Betfair is not a bookmaker that collaborates with Innovate Change.

I registered with Betfair 1 week ago. At first everything went well. I entered my ID, but since the address of my ID is different from the one I entered in my registration (since I have changed my address), Betfair told me that they would put the address on my account as the one on my ID even if it was old and they validated my ID. A day later after making several deposits ($ 250) they warn me that my account has been suspended for verification issues when they were the ones who changed my address to be the same as the DNI even knowing that it is not my current address. I have contacted them via Chat and they say that they have to verify my data again. Through the chat I warned them the problem with the change of address and they asked me again for ID, Bank Card and Current Registration. I sent them all this documentation. I have been waiting for 3 days without news (they told me that before 72 hours I would have an answer). I also sent an email but I have not received a response. By chat they tell me that they can't do anything, that they have to wait for the verification department. They don't tell me if they need any more documentation or if that's enough. I have $250 that I can't withdraw and an open bet.

Administrator's comment

Solve.

They have blocked my betfair account for no reason, I have tried to contact them through chat but no one answers me, I have tried several days, at different times and they never put me with an operator. I have also not received any email from betfair informing me of the suspension of my account and much less the reasons.

Administrator's comment

Solve.

Well it turns out that I have registered with Betfair and I put a new address which is where I live now and I have put 20 NZD and when I send the photos of the ID it says that I do not live at the indicated address because the old address is on the ID. They suspend my account and keep my money, I will not stop until I get my money or they reactivate the account and put the data in order with my money entered

Administrator's comment

We have no response from the user.

Hello, I have been informed by the Consumer Office of Catalonia and several forums that Innovate Change is not a control body of betting houses, but an advertising page for several betting houses, but it is in communication with them. Therefore, I ask that Innovate Change ask Betfair to close my account since Betfair has no way to close the account from their website, they do not respond to the emails I sent three days ago to close it, they no longer have a customer service phone number and at the moment they do not have a working chat (no operator available). Greeting.

Administrator's comment

If the user wishes to close his account, he must be the one who contacts Betfair himself, we cannot interfere in that process.

I registered on the same Tuesday, I entered the first 150$ without the need to verify the account. After losing them, I verified the account at last, since they were having problems with the photo of my ID, and I paid $ 200 more. In a matter of hours I tried to take out $665 that I had gotten. At that moment my account was blocked, certain documents were requested from me. After sending each and every one of them, this morning I received an email telling me that my account had been permanently closed and it was implied that I had committed an indefinite number of crimes, without arguing the reason or what is the punishable problem that leads them to process the closure of my account. I have sent them a series of documentation by live chat, photo of me with my ID, another invoice... And I have done the same by email, immediately demanding the return of the deposited amount and urging them that once they reimburse me the amount entered we will discuss the account closure and what happens to the rest of the funds available in my wallet. I don't know exactly what to do or if I have any option to get my money back, and I'm quite angry about the issue, since the amount is not turkey mucus.

Administrator's comment

We cannot help if your account has been blocked due to non-compliance with terms and conditions.

Since February 9, they have blocked my account, for no reason after I made a bet and won it, they keep 300 NZD. It is impossible to verify, I have sent them everything, registration, photo of my PayPal account, phone bill and there is no way that they attend you in a normal way in the chat, it seems that they have the lesson learned.

Administrator's comment

We have no response from the user.

Hello, today I made a football bet on the match Levante vs Valencia, card odds more than 50 points. In the match there were 7 yellow cards which equate to 70 points therefore my bet was winning to my surprise they placed the bet as lost and I don't understand what the reason is. Could someone help me what can I do in this case?

Administrator's comment

We have no response from the user.

I made a bet on an event which they gave me for won, when winning I made other bets to the same event again at the end of this, it turned out that I had not won them and the bets I made were deducted from my balance because they did not have updated on the event on their page, I set out to explain the case by chat and I was 2h of indifference and ignoring

Administrator's comment

We have no response from the user.

Hey. I have not been able to access the Betfair page for 2 days now. I no longer say to my account, but to the Betfair page itself. I have tried with several browsers, delete cookies, change DNS, restart router etc, but it still does not work for me. All the rest of the internet works perfectly for me. Yesterday from the mobile data it worked for me, but today when I wanted to log back in from the data I was no longer going. I mean, I was doing the same thing as with my wifi address. Today, since I couldn't log in with my wifi or my mobile data, I tried my girlfriend's mobile and it worked for me but...now in the afternoon I wanted to go back in and nothing, it doesn't work anymore either. What do I believe? That restrict access to the web from any IP or device that logs in with my account. I have more than 2000 NZD there and I'm already starting to get tired, because right now I can't access in any way with my devices. What do you think is going on? What can I do? To say that I contacted the chat when it was working for me with my girlfriend's data, and after a bueeeen while waiting to talk to an agent he told me that he can't do anything, that it's not his problem. I also called my internet company and they said that everything is correct, although it is somewhat absurd to call them because I tried with several different devices and mobile data, and all the ones I tried, now I can not enter the page. Thank you, best regards and I look forward to a reply.

Administrator's comment

Solve.

I deposited 52 NZD to play with betfair ala roulette which came to add 148 NZD, I was reconnected and took me out of the game table without letting me bet, the big problem comes when I see that my balance went to zero, I try to talk to them by their chat with one of their agents and their answer is that I had bet, when I explained in a thousand and one way that I get out of the table without notice, he gave me no other option, which I ran out of money, do not be fooled betfair is not a house reliable and the people they have in the chat are pure arrogance when it comes to helping you with a problem, which I know will come to nothing, but I will report it, if more people suffer from that problem you can contact me

Administrator's comment

We can't help because it looks like an error of your connection.

On the 1st of March I created an account at betfair without knowing that I already had one created. Well, they validate my account and later I make an income of 10 NZD. After a few minutes the account is blocked and they keep my money. They don't answer emails and I can't contact them by chat since that account is blocked. what do I do?

Administrator's comment

We have no response from the user.

I have entered $ 205 and they have blocked my account, they ask me for a certificate of ownership of a virtual card, which would cost me $ 15 (La Caixa) and I do not want to pay that amount. I ask them to delete that card since I don't need it or give me the money back and they don't want to.I have provided them with details of 2 other cards that I have with them, electricity bill, paypal account capture, but without that card they do not want to unblock the account, I ask the chat guy to talk to a superior and he tells me that there is no more above him. I tell him to tell me his ID to file a complaint and he tells me he doesn't want to. I have screenshots of the conversation.

Administrator's comment

We have no response from the user.

Hello, I deposited at the beginning of the year 600 eu in betfair without any problem (they only asked for ID), once deposited they proceeded to block my account and ask me for more information, the cards, which I provided to be able to continue to unlock the account and be able to bet, either...then they asked me for the padron (which I didn't have and it was difficult for me to get) to which I told them that no bookmaker gave me so much trouble for playing so I told them to refund me the 600 eu and they refused... I write to them and they do not answer, today I have yielded and I have sent the padron and the updated DNI to end this to their contact email, in the chat they do not answer me.. Will I get my money back??can I sue them for illegal withholding of funds with their respective damages?? I will not stop until justice is done Thank you for your time

Administrator's comment

Solve.

yesterday I became a new user at betfair I entered 30 NZD thinking that I could put them in a promotion and then it was maximum 1 dollar I made my bet and I won they had to give me 70 NZD apart from the remaining 29 of the locker they did not give me the 70 NZD and today my account is blocked and I can not make any withdrawal I contacted them and no response... help please

Administrator's comment

We have no response from the user.

I bet that there would be a kick-off at Athletic Bilbao-Villarreal between the minute 1:00 and 1:59, there was one and the bet appears to me as lost

Administrator's comment

We have no response from the user.

Very good, last Friday, February 12th I tried to register at betfairand they told me that I already had a user (I closed my old betfair account 7 years ago) through the chat they reopened the account and asked me to send some documentation (ID, bank slip and a recent invoice) which I sent them at the moment and I entered $ 600. When I tried to log in, a message appeared saying that the account was blocked. The next day I contacted again by chat and they told me to resend everything to the mail [email protected] which I did. As yesterday Monday they did not answer me, I tried to contact betfair again through the chat but they no longer let me enter the chat, I sent them several emails asking if something was missing and I have not received any response. Today, Tuesday the 16th, I tried again without any response. I also can't get the money out and there is no way to contact them. I am very surprised at how they are treating me. Could you help me?

Administrator's comment

Solve

i have placed a bet I have won 40$ and I have not received the money.

Administrator's comment

We have no response from the user.

The other day I registered at betfair and I put $ 10 and I made a bet which I won and I wanted to withdraw the money and they asked me to verify my account after sending my ID 1,000 times they have blocked my account with my money inside I just want to withdraw them, and there is no way to contact them.

Administrator's comment

We have no response from the user.

Hi, I'm trying to contact Betfair customer support because I made a withdrawal on Saturday day 6/2 of $ 127 and it was put in card (I always do it with PayPal). The card has been canceled since a day before due to theft. The bank tells me that there should be no problem, that they should enter it to the associated account, but the income has not reached me nor do they attend me in the ”chat" of the App (since Sunday trying) Thank you for your attention, and if you know how I can solve it I would appreciate your information. Greeting.

Administrator's comment

Solve.

After sending my ID, and appearing in the account that has been verified, I deposit 200 NZD. The next day when I log in to bet, my account appears suspended, they only let me send documents, no problem, because I knew that in addition to the ID they usually ask for payment documents, and sometimes documents to check the address. After sending them they tell me that "they will try to answer in less than 24h"... and it's already been 3 days. They do not respond in any of the "customer service" media. I chose this house because it was supposed to be serious... of course I do not recommend anyone to take risks, this kind of attitude in a company gives me a bad thorn... i am looking forward to being validated to get my money out

Administrator's comment

Solve.

At the beginning of December 2020 I registered at betfair. I made different bets and adhered to the casino bonus they gave ($20 without risk). The thing is that two weeks later and after making several income they suspended my account for lack of verification. They didn't care when I wanted to enter but when I tried to withdraw. I have been waiting for a simple response from the verification department since last December 1st (I have sent everything they have asked me for as much as possible) since then. At first they answered me in the support chat after waiting 1 hour and without a clear answer. Now I have not been answered to the chat for several days. What should I do? It's a little desperate, since I have more than $200 and I can't do anything. If someone can help me and give a solution I will appreciate it

Administrator's comment

We have not received a response from the user

The bookmaker Betfair indicated that the result of Lugo vs New Zealand 1-1 around the 40th minute. Betfair gave the opportunity to bet on the victory of New Zealandid approximately at 1.85, so I bet 50 NZD on the victory of New Zealandfter placing the bet the goal was annulled, however the bet was kept on me, so I consider that the money from that bet should be returned to me, since the odds at which I bet really did not exist, since at no time the result at that time was 1-1.

Administrator's comment

We have no response from the user.

Fraud of a bet

Administrator's comment

Correctly determined bet.

My problem is that I registered a few days ago with the offer to bet 20 dollar with the account registration and if you lost they returned them to you. Well, since I made the account I only made that bet (I lost it and they refunded my money) and 2 more bets with the 1 dollar bonuses on weekends. The problem is that today I have been charged 20 NZD that I don't know what they are, since I haven't made any bets or anything, in fact I hadn't got into my account until I saw the 20 NZD charge to my account without any sense. Thank you.

Administrator's comment

We cannot help with bonuses and promotions.

My account is blocked I have been trying to talk to you for more than a week and you do not answer or give solutions. I was surprised that such an easy problem to solve deis no explanations or anything and more than 2 hours in the chat and no one answers, shame this page

Administrator's comment

We have no response from the user.

On the 4th I made several bets, some of them lost and others won, being with two open bets I had a balance, a bet with profit was closed and I was not credited, I called the phone and it does not exist, I wanted to connect to the chat and it does not give the certificate to log in chat I have written 2 emails and even having passed their response period of 24 hours, I still have no response, I only get the automatic mail of having received the mail and opened the ticket with the query but no one answers me. the truth is that it amazes me how a company of this size can have such a lousy customer service.

Administrator's comment

We have no response from the user.

Hello very good, I have seen that you have helped people who have had a similar problem to mine. I registered at betfair I entered $ 200 to play, which I didn't play, when I got back on the page (a matter of hours) it came out that my account was blocked, that it was pending verification, I sent them both my ID photo and credit card (the first 6 digits and the last 4, as they asked me) and they say it's not enough, they need a household bill, I live with my parents there is nothing in my name so I send them the registration certificate so they can see that the address is real and they deny it because they say that it is scanned, I send them a PDF converted capture of my bank details so that they can see that it is my account and my address and they deny it to me, and I don't know what to do to withdraw my $ 200, please help.

Administrator's comment

Solve.

Received Gmail that I was closed account for several that I have I only have my main account that is that I always sent my ID documentation and everything and always when I play and made movement I do this account I do not have another if someone to pass by me I do not know I want to re-activate my account and my money 118 NZD that I had if I will not file a lawsuit for I do not want to lose my money I do not have another account that I do not know and customer service neither answer

Administrator's comment

We cannot intervene in such complaints where it is the bookmaker who makes the decision to close the account due to duplicity.

If there is a limit of characters, I am short, because it is incredible. I registered and the same day I made the first deposit they blocked my account. I couldn't even place a bet. They ask me to verify, but I made the deposit through a virtual card, with which I make all the movements on the web pages. Well, they don't take it for granted. But of course I can't take my money out and take it to another house. In addition to the fact that they are slow as they are alone, they give you a service phone that if you call they tell you that the service is not available, and that you contact by chat. Chat to which you contact and they leave you waiting for half an hour, a machine talks to you and tells you that they pass you with the next available agent, you are half an hour and you get unavailable connection. You log in again and chat not available. You search for a contact email with the house in Google and it jumps out that I have restricted access from betfair.com , how the fuck do I have to validate the account with this so degrading service?

Administrator's comment

We have no response from the user.

List of Betfair complaints

Complaints 64