All complaints about bookmakers

Good morning, I have been playing at the Bethard bookmaker for a few years now, almost always losing unfortunately, yesterday I decided to play again and luckily I won a small amount (667 NZD), I withdrew it when I wanted to re-enter the web to see the status of the withdrawal they beg that it is blocked. I ask by chat and they tell me that they have decided to close my account without more, I don't know what reason since I have lost a lot more money than I won yesterday by luck. I ask about my retirement and they tell me that they will call me and they don't give me any more explanations, how can this lack of attention to the consumer be? I reiterate that I have never won a large amount of money. I just hope that they don't keep my money and that they return the refund I have with them since I can't even enter. I do not recommend this page to anyone.

A few days ago I registered at Rich.es and correctly verify my account. When requesting a withdrawal, they ask me for a selfie with the ID, which I send immediately and is also validated correctly. However, I am still unable to make withdrawals, in this case more than $ 1500, to which they claim that the financial department is pending to activate the withdrawals.

The other day I bet on a basketball match of a rare league 600e. At the time of the start of the match I did not have those 600 e in the account.i had less, but while that match was being played I won a bet and placed myself with 620e. In the second part of the match I bet the 600 NZD.la perdí.me they allowed to place a bet on a match without having the money at the beginning of that match.by law, such a bet cannot be placed.so, I ask if I can claim that money by giving the bet as null

I have had my bet365 account blocked for no apparent reason (obviously making money). I talk to customer support and they send me to read the bet365 regulations to justify the closure. The account is verified correctly, and they don't ask me for any kind of documentation.

Hello everyone, I wanted to share the experience I am having with the "Rich bookmaker" and thus try that what is happening to me, at least, does not happen to someone else. I have been waiting since the early morning of Friday 05/08/22 for an amount of cash that I want to withdraw from the betting page in question, That same Friday at 12:00 a.m. they sent me an e-mail to tell me that if I wanted to withdraw the money I needed to send them a selfie with ID in hand... On Saturday, after reading the e-mail, I bothered to send them that selfie that in later hours was approved. Later, after talking with one of their agents, as I mentioned, they made it clear to me that the last step, after sending a selfie with the national identity card in hand, which was validated, is that they must verify it through the "financial department" of "Pastón"; that the incidents were resolved in order of arrival and that "they would contact me already". Well, today 11/08/22, after talking about 6 times with support and they have reported the incident a couple more times to try to speed it up I'm still waiting to withdraw my money and / or someone deigns to contact me. What seems most curious to me about all this is that two weeks ago, having requested a cash withdrawal in "Rich", they already asked me for a certificate of bank ownership, which I sent them, they verified and subsequently they paid me that cash after 5 days of the request. But this time, the second time I'm about to withdraw cash, they ask for more documentation and waste my time. In my opinion Pastón or his "financial department" are not doing everything possible to fulfill their obligations and/ or with what they offer. At the moment I am in contact with a lawyer; he has told me that the best strategy is to try to get in touch with the platform and that if the conversation is not fruitful proceed to put a claim in the DGOJ (Directorate General of Gambling Regulation). And if it is not solved either, as a last option, go to court. Thank you for your attention. Greeting.

During today's Real Madrid match of the Dollarpa Super Cup bet 365 I had a bet on Benzema shots on goal plus 0.5 to 2 NZD and then it has been going down to 1.57 q is what I have taken it..well, once Marco Benzema raised it to 1.5 (unusual) and they gave it to me for lost correcting the bet....I'm outraged..and above they say that it is not so when in applications such as betting deportivas.com it was put by a user q by the way is where I copied it from

Good evening Innovate Change/ er@s ; I have been a client at Rich for 5 years. So far everything was going well, but today -suddenly - I have been asked for ID+ Selfie Photo (approved, ✅) and, above all, I was scared by the impossibility of withdrawing. I also did not request any refunds; they are disabled per se. Diving into the Internet I have found you and, sadly, I observe that it is a common practice for hundreds of users. I have a lot of money inside ($2134.70, just the year I'm in positive) and, reading so many and so many cases, I've hallucinated. Be 😨. Thank you very much.

About 3 months ago I decided to invest about 1000 NZD to bet. After this time I have managed to reach about 6000. I'm in RiverBelle and it turns out that for a week they have been putting messages on the screen about responsible gambling recommendations, sending emails and calling (I didn't answer both times they did it). I emphasize that until now I had never had problems, but I had never won like now. Yesterday they blocked my account because I didn't attend and they tell him that until he has len with me they don't unblock it. I already told you that you can call and clarify what's going on. Nothing for now. It's clear that now I win and before I didn't and that's the problem. Because the volume of bets is the same, I bet “every day". The truth is that I have my doubts about what will happen. It's not fair at all. Ganas = they block account. You lose = deposit as many times as you want. I need help because I have that money

Hello, last Friday, August 5, 2023 I made 3 bets that turned out to be winning in my favor at the William Hill house. Three days later these bets are still not settled, telling me both by chat and by email that the match is under investigation by the organizing body. I have checked all the possible websites regarding the match and that league and I have not found that any type of investigation is being carried out, so it makes me assume that William Hill is carrying out an abusive action against me. To verify this, I am sending you the images and the bets to which I am referring that demonstrate this case. I hope that this can be resolved satisfactorily, greetings

I am a verified user for several years on Caxino. I have submitted the documentation required by the app and via email and I have no response from them. I have applied for only NZD 200 but the account has much more and I am worried about getting into the dynamic of not being able to collect. What can I do?

Good morning!! From Rich they blocked my account last week for no apparent reason! After several income on the occasion of their Anniversary and after using their casino promotions I managed to make a couple of withdrawals without any problems. The problem came when after making several bets at very very low odds and winning them I wanted to withdraw 4300$ approx!! I withdrew but the withdrawal was never approved, they blocked my account directly. I contacted them by chat and they told me that the case was in the risk department, after insisting and sending all the required documentation, registration certificate, selfies, invoices, etc. I still have no response and no solution. I hope that from Innovate Change we will be able to solve the case, thank you!!

On July 22nd I sent all the documentation they asked for, ID and invoice and since then I have been waiting for an answer, the ID was verified very quickly but the invoice, they asked me to send another one on the 22nd and I have been waiting for nothing since then, from the chat they only tell me that you understand that I am upset but to wait, the account is temporarily suspended , contribute everything they ask me, I cannot enter the account where I have 542 NZD

Yesterday I accessed the platform from mobile to enter money, I entered 50 NZD. Soon I accessed from the computer The password I did not write it right and blocked my account. I made several attempts as directed and they still have me blocked. Thinking it might be due to an expired license, I sent the copy of the new one last night. I'm still locked out and can't get in.

Administrator's comment

We are unable to help with account locks due to password issues.

I have never had problems collecting withdrawals in this house, but since August 1, they keep asking me for documentation every day. I have sent them everything and they keep asking me for more. The case is very similar to that of compañero Daniel Expósito (a case that I have also seen published here). In my case, the point is that they ask me for an official bank document with too much information that even my bank cannot create for me. It is not worth it for them to send everything separately (debit card statement, credit card, account, certificates of ownership, etc.) in addition to wanting all that together they also want the seal and signature of my bank and your data. It really is desperate and I don't know what to do anymore. All this to charge $223.64. I don't understand anything. What's next?

Good afternoon. I have taken 6 days to collect NZD 10,020 and three since I checked all my data and the security call to confirm the data. And no matter how much I contact them, they always tell me that they are sorry for the inconvenience and that they will escalate my case so that it can be reviewed as soon as possible, I insist every day and they always tell me the same thing, in other bookmakers the same day or the next they already accept it and deposit it in my PayPal account. I thought that in 24 hours after the verification they would accept my withdrawal and it is still pending. I'm not mad at them but being so much money I'm worried that they will take so long.

They send me this email that they close my account in 5 days just for having positive earnings.. i started losing about 700 NZD and I recovered again the following month winning 800 and made a profit of 100 NZD in total. And for that reason they have tried to close my account

Administrator's comment

We are unable to assist in account closures due to terms and conditions.

I have received the following email and I don't know what I should do so that they don't close my account Dear Mr. Fernandez, By virtue of section 4.4 (b) of our General Conditions, and article 85.4 of Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, we hereby inform you that, after five (5) days from the date of this communication, your gaming contract will end and, consequently, you will be informed of the following: you will close your user account permanently. Upon termination of your gaming contract with us, any positive balance in your account will be refunded to you. In addition, any winning bets confirmed before the withdrawal date will be paid to you in accordance with our General Conditions. We will keep your data for the period established by the applicable regulations. Kind regards, Chrysa P The bet365 team

Administrator's comment

We are unable to assist in account closures per terms and conditions.

Citing a clause of the terms and conditions, withdraw the winnings from your account, according to them, for withdrawing without having wagered what was entered. It doesn't matter if you prove with the record that what they say is a lie. The moment you try to withdraw the balance, they invent that the amount entered has not been wagered. In my case, everything has been for asking them to enable the withdrawals, since without alleging anything they had disabled them. After requesting for the third time to activate them, I have encountered the described situation.

Administrator's comment

We cannot help with breaches of terms and conditions.

Hello good morning I have 3 years and 4 months with some pending bets on bet365 I just disen are investigating the matches were already 4 tennis matches all bets different matches already for 4 years please can you help me please there are bets won and losses of the same matches, they are 2800 NZD approximately I can no longer enter the account and the information you provide me. Since day 5/6 2019 they only tell me the same thing I'm desperate

Good, After a while with Rich I have proceeded to make a withdrawal. First they have requested different documents and finally they have approved everything. Now they have the withdrawal button blocked and they are giving me a long time not to let me withdraw.

Error 2004 when removing and does not leave me by any method

Good morning. I state my case that is identical to the rest: I have been playing at this casino for several weeks with several incomes made via PayPal and without any problem. Already in his day he had validated my ID with attached photos. What is my surprise I try to make a withdrawal of 525e I indicate the PayPal option, it deducts it from the balance and leaves it as processing. After a day I see that I have the balance in the account again and that they ask me to send the de riguNZD selfie to verify my identity, I send it they give it to me as valid and they pass it to the "corresponding" department according to the mail so that they validate it and enable the withdrawal button. And browsing looking for comments I find that almost everyone has this problem and it takes days/months... Where can I claim or what can I do? I'm desperate. Thanks in advance.

They closed my account and I hadn't used it for months. I enclose the message. I haven't done anything to get it shut down for me

Administrator's comment

We cannot help as Betfair is not a bookmaker that collaborates with Innovate Change.

Good morning, I've been waiting for two weeks for the withdrawal to be enabled in Rich. They always tell me to be patient, but everything has a limit, they cannot demand documents in 72 hours and they, then, do not give the authorization. I want to take some action, which will allow me to get my profit. I've been waiting two weeks now.

I have been since the 1st and 3rd of July to get paid 4 withdrawals in the amount of 1750 $. As of today I have not been paid. They tell me that the problem is Trustly's. What can I do, I think I'm being teased.

asking (even several times I had to send the same documents). Before sending the video they told me that the review of my account had not been successful, I send the video complaining about all this and they tell me that they have made an error in the email, "It is not true that the review was not successful because it is not yet complete."10 days later I send another email saying that since they may have been "investigating" an account for 3 months and that they are supposed to be investigating, that they either pay me or I report and they answer me: "As you have been informed previously, the review of your account has not been successful."That is, they are constantly making me dizzy, first they tell me that it has not been successful, then that it has not yet been completed and then again that it has not been successful, I want my money that I have earned legally and after having sent ALL the documentation that they have asked me to demand that I be paid what is mine.

IT'S A BIG SCAM, THEY ASK ME FOR A THOUSAND DOCUMENTS, WHEN THEY UPLOAD THEM THEY REJECT THEM, WHEN THE DOCUMENTS ARE READY THEY BLOCK YOUR ACCOUNT, ANYWAY I HAD WON MORE THAN 2000 DOLLARS AND THEY BLOCKED MY ACCOUNT, THE WORST CASINO OF ALL😡

I made a withdrawal on July 12, 1650 $, on the 13th it appears paid and today 21 has not reached me, they only tell me that there was a problem and that they contacted me for payments but they do not solve anything, what can I do?

Administrator's comment

Solve.

Versus has made cashes to an banned banned person in his bookmaker. I had to make the claim as soon as I saw the reflected charge, it was less than 24 hours. A cohabiting relative opened an account and used my means of payment without authorization. They block your accounts, and they tell me that it is perfectly legal to have multiple accounts, pay with third-party payment methods, connect from the same IP and device, etc... THE LAW REQUIRES FOR DEPOSITS OF MORE THAN 150 DOLLARS AND / OR WITHDRAWALS: A VERIFICATION PROCESS through a photo of the ID in force on both sides, as well as proof of residence at the registered address (with an invoice, for example) and verification of the ownership of the means of payment (for example a capture of the bank card statements where the full name of the holder of the same appears, extracts of the bizum transfers, certificate of ownership of bank account) through which the deposit was made (to verify ownership).

Administrator's comment

The case is being studied by the DOGJ.

Caxino has made payments to an banned banned person in his bookmaker. I had to make the claim as soon as I saw the reflected charge, it was less than 24 hours. A cohabiting relative opened an account and used my means of payment without authorization. They block your accounts, and they tell me that it is perfectly legal to have multiple accounts, pay with third-party payment methods, connect from the same IP and device, etc... THE LAW REQUIRES FOR DEPOSITS OF MORE THAN 150 DOLLARS AND / OR WITHDRAWALS: A VERIFICATION PROCESS through a photo of the ID in force on both sides, as well as proof of residence at the registered address (with an invoice, for example) and verification of the ownership of the means of payment (for example a capture of the bank card statements where the full name of the holder of the same appears, extracts of the bizum transfers, certificate of ownership of bank account) through which the deposit was made (to verify ownership).

Administrator's comment

The case is being studied by the DOGJ.

Complaints about bookmakers

Complaints 1 746

They block my account with money and won't let me withdraw

Parma

Doubt

Blocked account

David

Juan Pablo cuesta Díaz

Withdrawals disabled

I'm getting blocked for "responsible gambling”

Bets won and blocked balance due to not being resolved yet

Manolo

Account lock

Pink

Blocked account

Problems getting paid

LATE PAYMENTS

AlexNegescu

Rubén Fernández Alende

They withdraw winnings indiscriminately

Yarifel

Blocking removed

ChristChurch to the south

Rich disables withdrawal button

My Betfair account has been closed

David cabrera

Josefranciscogonzálezlive

Caxino won't pay me my $13,100

CLAUDIO CANTO

Does not pay

Collections to an interdicted person

Collections to an interdicted person