List of William Hill complaints (williamhill.es )

Today 03/30/2023 since this morning it will not let me access my WILLIAMHILL account I am logged in and to date I had had no problems accessing

Administrator's comment

Solve.

On March 7, I withdrew a bet of $ 111 and today, March 15, I still haven't reached it. I have marked the target of preference so that they can ask me for the withdrawal. And it says that everything is already done.

Administrator's comment

Solve.

Hello good on September 2, 2021 I made several bets on a tennis match different ITF results where to close breakdowns and bet again and win some from that day after sending a thousand papers to verify my account according to them that was already verified after a month to return my balance of 710 $, and be pending 4 bets with value 525 $ pending payment 700 pending payment 360 pending payment 425 pending payment I always receive the same answer after all these months of research that I have New Zealandr I am very tired and I have decided to seek help it is incredible the way they treat when you win are many months same answer are (investigating we can't do anything, it's not up to us please I need help

Administrator's comment

Solve.

Hey. Let me tell you about the strange and unethical behavior of William Hill. After having bet with them for two years without a problem and some winnings, they blocked my account a few months ago for no reason, claiming that I had to resend the documentation (I had no funds in the account). Yesterday I tried to attach the documentation by chat but I couldn't due to lack of coverage, well today when trying again it turns out that they have blocked my access to the chat. I've never seen anything like it. Thanks in advance. Greeting.

Administrator's comment

Solve.

They blocked my account overnight with a balance of 2000-odd NZD (after carrying a lot of money with them). He has asked me for everything there was and for having and they always asked me for something more or the same again. So three weeks. Finally they asked me for my account statement to be able to prove to him that I could finance the account. I have complained of so much dizziness that I have asked them to close my account and return the little that I have left and they answer that they are studying my case. That they will already give me an answer and all this after more than three weeks

Administrator's comment

Solve.

On March 1, I entered 1000 to play roulette with the martingale strategy and after a few plays I withdrew. On day 2 I performed the same operation. On day 3 my account was blocked without any explanatory email and with all my money held by William Hill. No matter how much I contact customer service, they only tell me that my case has been escalated to the appropriate department.

Administrator's comment

Solve.

Like many users who have written here, I have not been able to withdraw my earnings on this website for quite a few days. Since last Friday the 12th, where I sent them all the required documentation (invoice, photo of the bank card, proof of the paypal account, etc.) they have not told me absolutely anything, not a sad email. Attempts to solve it in the chat are in vain, they always tell you that they can't do anything, that the corresponding department will already answer me. It's very frustrating. I understand that they do their job and that they have to check that there is no fraudulent use of other people's accounts and bank cards, but they should inform better and be more agile in this procedure. Checking that everything is in order is not so complicated. I also don't understand that while this procedure lasts, you can make income but not withdrawals, this seems outrageous to me. It is not my case, since as I say I am pending to be able to withdraw my winnings, but when accessing the deposits section I do not see any restrictions as in withdrawals.I hope you can help me. Thank you very much.

Administrator's comment

Solve.

Good afternoon: In my case, it has been something similar to what several users comment. I register, I verify my ID, I make 4 bets, and I see that they do not let me bet, I contact them and they tell me that I have violated clause 11 of their terms and conditions. I ask them to detail what I have done wrong and they tell me that they cannot, that they are sorry but that my account is inactive. I resign myself and I'm going to withdraw two days later, and they tell me that I have to verify my account, I return to send what they usually ask for, and contacting by chat, they tell me that they need selfie ID, selfie INVOICE, SELFIE with written paper of the username and account code, and an endless number of things that I'm sure I'll leave something. When I send everything and after 10 minutes of waiting, they tell me that the account is verified but in order to withdraw I need to justify where the money with which I have entered WILLIAM HILL has come from, I pass on the paypal payment, and he tells me that he needs to know where the money he had in the account comes from, I think it's the same to pass, but after all the time spent, I capture a shipment received from a guy of 500 NZD, and they tell me that it is not useful to them, they need to know how the paypal has been recharged. It's absurd, I have my paypal account linked to my bank account, my paypal account verified, I received a charge like friends and family and I reloaded my bet365 account and registered at WILLIAM HILL, I don't know what they want more than I can give them. In the end, I'm left unable to do anything

Administrator's comment

Solve

I am writing in reference to 3 bets that I have made today live on the same match. At the time of placing bets, as well as until the end of the match, the result was 0-0. I have made these bets based on the result that appeared, and in the 99th minute the match was still 0-0 and the odds to be able to withdraw the money did not change during the entire course of the bets. After checking that that was quite strange I decided to check on the internet what was happening in the match, and to my surprise the match had ended 2-5. I was confident that being an error when putting the updated result the bets would be canceled directly, but to my surprise all 3 have been put as lost. I attach screenshots of the 3 bets, where you can see the bet placed, the minute of the match and the result. The betting reference also appears. Attached also screenshot of the main page of William Hill (same result 0-0 and minute), and the main page of the match itself (the same). Refs: Ref: O/29120221/0000778/ F Ref: O/29120221/0000777/ F Ref: O/29120221/0000776/ F After contacting them in the morning they tell me that they will solve it in the afternoon. When I have no news I have written to them again and a somewhat unpleasant girl has told me that the bets are taken for lost because they say that they are not a results website but a bookmaker. I think that if they publish results and propose bets based on the result, it should be 100% correct, because one mistake of theirs costs the rest money. He tells me that to bet what I have to do is look at the result on another site and not on his own website. I have asked them to refund my money from those bets, I am not asking them to pay me the benefits (which I should because according to their results I have won all 3 bets). I find it outrageous that they publish a fake result and propose to place bets on that result. For them it is a good business, you publish false results, you make people bet based on that false result, and then they put them as lost excusing themselves that they are not a results website but a bookmaker. Please help me!

Administrator's comment

Solve

Sorry if I keep coming back with a complaint, but this is amazing. It turns out that after providing in detail all the documentation they have asked for, photographs of me with ID, photos of me with two bank statements, screenshots of my PayPal account and my bank account with all the movements they asked for, it turns out that now they have no longer suspended my account, they have closed it indicating that they have detected that I have another account at William Hill when it is not true. I only have one account at this bookmaker, it is not true that I have another account, in fact I have shown that it is me sending all my documentation and everything they asked me, what I think is that they do not want to return my $ 100 and that after sending everything they asked me they have closed the account when it is clear that it is I who has opened it and that I have no more accounts in my name or with my personal data. It's a real shame. Please can you do anything in this case? Thank you very much

Administrator's comment

The user has received his money back

Document verification, Mission impossible. I'm writing to you because I don't know what to do anymore. I've been trying to verify documentation with William Hill for a week now. It is clear that the person who has registered on the website is me. I have already passed them documents with photos of me leaving with my ID in front and behind, with photos showing my PayPal username, paypal movements, I have gone to the bank to get an extract of the last month so that they can stamp them with today's date and pass them a photo where I leave holding the extract. The problem is that I don't know what to do to reactivate my account anymore, I put in $ 100 and now I don't have access to that money because for no reason they have suspended my account. Every time I send them a document or something they ask for, they ask me for different things again, the last email I received this weekend was because the extract with the bank stamp and address was only missing, and it turns out that once I send it, now they ask me again for more documents. My PayPal account is linked to my Bnext account, which is like a virtual wallet and from there I usually make payments online, now they ask me for an extract from my bank to PayPal, when last week I explained to them and I passed the screenshot of my Bnext account to PayPal and they told me OK, and today they go back to business and they ask me again for a bank statement when I have already told them that it is not possible because it is paid with Bnext. It is clear that they do not want to return my $ 100 and it is also clear that I am the person who has opened the account, what more proof do you want??? Photos of me with my ID, photos of me holding an extract with a stamp from my bank and address, photos of me with me PayPal and screenshots and with the username and ID, it is impossible to attach more documents and still they have not reopened the account, please I need you to give me a hand. Thank you very much for everything, greetings.

Administrator's comment

The user has received his money back

Hello, well after almost a month of complaints to all sites (WH, play well, AEPD,...] in the end the ordeal is over and I already have the money back in my account. I would like to thank the people of Innovate Change who have helped me and that surely without their help I would still be fighting with those scoundrels. And you know, if you want to get ripped off as soon as you've made NZD, stick with WH as a regency bookie. Greeting.

Administrator's comment

The user has been able to unlock his account and get his money back

Hey. Following my battle against this bunch of scoundrels, I have had 4 chats (yes, 4) with the same lady who cut them off when I asked her uncomfortable questions that she herself was the one who generated my own doubts. I'll summarize: - Apparently, they pass data to the treasury so that we pay taxes on profits. I have asked her how much I have to pay tax, because I don't know the amount I have in the account and also what, if I don't have my money, how is it possible that I pay tax on something that is not mine? Well, the chat has cut me off - they always refer me to the T&Cs on their website. attention to the question and your answer: I: According to your T&Cs: “you authorize us to carry out as many checks as necessary according to our own criteria”. as I read in those T&Cs, if tomorrow they ask me for a notarial act that rules that I am me or if they want my mortgage, at home if I have it, do I have to send it to them? Me: February 5, 8:55 p.m. it's something that worries me a lot Me: February 5, 8:55 p.m. it's very ambiguous Me: February 5, 8:56 p.m. could you clarify it for me, please? Me: February 5, 8:56 p.m. or tell me who can help me WH: February 5, 8:58 p.m. You will have to send exactly what the Security Department requires you to send. Me: February 5th, 8:58 p.m. I mean, what if. is that correct? WH: February 5, 8:59 p.m. If they require any type of documentation you have to provide it in order to verify your account. WH: February 5, 9:00 p.m. If you do not contribute it will remain restricted. That is, if they want my mortgage, I either send it to them or they follow the restricted account. And since, in a perverse case, if they ask me for a photo with chuiquito (DEP), what do I do?? because the thing is going to be fucked up. And finally, they offer me a solution and a threat!!!: WH: February 5, 9:02 p.m. Those are the conditions of our website, if you do not agree with them you can close your account at any time. Me: February 5th, 9:02 p.m. Close it. since it is offered I: February 5, 9:02 p.m. This is all we can tell you at this point. Me: February 5, 9:02 p.m. no, since it is offered, I accept the closure Me: February 5, 9:02 p.m. You will not deny me help now, will you? WH: February 5th, 9:03 p.m. I am going to close this chat and warn you that if you continue to enter with the purpose with which you are entering, we will be forced to restrict your access to our chat. Me: February 5, 9:03 p.m. forgive me, but these are serious questions WH: February 5, 9:03 p.m. Andrea has logged out. That is, Schrodinger's answer, I offer you the help (which I don't give it to you) and threaten you with another blocking and closing of chat. What a bookie scam, really. It is no longer that it is an abuse, which it is, but it is also a tease and a robbery in the whole face. They keep my money and tell me that I have to pay taxes to the treasury for a money they have!!!! We'll keep trying to get back what's mine. Greetings to Tutti.

Administrator's comment

The user has been able to unlock his account and get his money back

Hello, it has been more than two weeks since William Hill has blocked my account in which I have some winnings (when I lost, they did not block it). They are asking me for all the documents they have and for having about 20 emails with them and 2 live chats. For now they have my documents with: o Photos of my ID (I can't think of any more official documentation than this) o Photos and documents of distribution receipts from my house (they have water and internet) o Documentation regarding PayPal, which is the payment method I have used with them. In fact, I had to explain to them about this payment method that what they were asking for was impossible because in PayPal you can either see the address or the movements but not both or Photos and documents referring to the credit card to which the Paypal account is linked (and they have my credit card number) or Photos and documents referring to the movements in my bank account about these payments (and they have my account number) Right now, they are waiting for me to pass them a document from the bank issued in the last three months SIGNED AND SEALED BY THE BANK!!!!! But come on, through the chat they have come to tell me that, as I have signed the terms and conditions of the website in which they say that they can ask me for all the papers they want and as many times as they want, that they can get me to request a notarial act in which it is indicated where I live and even the mortgage of the house in which I live. This is no longer an abuse, it is a joke and the worst thing is that I have called the General Directorate of Gambling Regulation, the supposed guarantors of the law. When commenting on all the papers that you have asked me for and that you have suggested that you can ask me for, I get that since I have accepted the T&Cs of your website, that I have to do it!!! For them, it must be that sending them the same documents for more than two weeks, more than 20 emails and threats to ask me for notary records, does not seem to them an abuse. Anyway, let's see how this ends, but I hope you don't use them as a bookie anymore. They are scoundrels, since 1934. I hope it ends soon. And good. Greeting.

Administrator's comment

The user has been able to unlock his account and get his money back.

List of William Hill complaints

Complaints 14

mcmoniat

Paco

Yakeisi25 terrero gomez

Charles

Superlopez

Blocked account and NZD 2001.90 withheld

I can not withdraw

I CAN'T GET MY MONEY OUT

Javier Miranda

Esteban García Velázquez

Esteban García Velázquez

And the ordeal is over, thanks to Innovate Change

They don't just block my account anymore, they threaten to block my chat!!!

William hill blocks my account for winning and asks me for documentation in an abusive way so as not to unblock it