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List of Betfair complaints

We accept complaints about bookmakers related to the following issues: delays in withdrawals, incorrect calculation of bets, illegal blocking of accounts or other serious violations. We do not accept complaints related to the bookmakers themselves (limits of bets, low odds, limitactions). You can leave a comment about Betfair , will be taken into account by the bookmaker and other users.

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I registered with Betfair 1 week ago. At first everything went well. I entered my ID, but since the address of my ID is different from the one I entered in my registration (since I have changed my address), Betfair told me that they would put the address on my account as the one on my ID even if it was old and they validated my ID. A day later after making several deposits ($ 250) they warn me that my account has been suspended for verification issues when they were the ones who changed my address to be the same as the DNI even knowing that it is not my current address. I have contacted them via Chat and they say that they have to verify my data again. Through the chat I warned them the problem with the change of address and they asked me again for ID, Bank Card and Current Registration. I sent them all this documentation. I have been waiting for 3 days without news (they told me that before 72 hours I would have an answer). I also sent an email but I have not received a response. By chat they tell me that they can't do anything, that they have to wait for the verification department. They don't tell me if they need any more documentation or if that's enough. I have $250 that I can't withdraw and an open bet.

Administrator's comment

Solve.

They have blocked my betfair account for no reason, I have tried to contact them through chat but no one answers me, I have tried several days, at different times and they never put me with an operator. I have also not received any email from betfair informing me of the suspension of my account and much less the reasons.

Administrator's comment

Solve.

Hey. I have not been able to access the Betfair page for 2 days now. I no longer say to my account, but to the Betfair page itself. I have tried with several browsers, delete cookies, change DNS, restart router etc, but it still does not work for me. All the rest of the internet works perfectly for me. Yesterday from the mobile data it worked for me, but today when I wanted to log back in from the data I was no longer going. I mean, I was doing the same thing as with my wifi address. Today, since I couldn't log in with my wifi or my mobile data, I tried my girlfriend's mobile and it worked for me but...now in the afternoon I wanted to go back in and nothing, it doesn't work anymore either. What do I believe? That restrict access to the web from any IP or device that logs in with my account. I have more than 2000 NZD there and I'm already starting to get tired, because right now I can't access in any way with my devices. What do you think is going on? What can I do? To say that I contacted the chat when it was working for me with my girlfriend's data, and after a bueeeen while waiting to talk to an agent he told me that he can't do anything, that it's not his problem. I also called my internet company and they said that everything is correct, although it is somewhat absurd to call them because I tried with several different devices and mobile data, and all the ones I tried, now I can not enter the page. Thank you, best regards and I look forward to a reply.

Administrator's comment

Solve.

Hello, I deposited at the beginning of the year 600 eu in betfair without any problem (they only asked for ID), once deposited they proceeded to block my account and ask me for more information, the cards, which I provided to be able to continue to unlock the account and be able to bet, either...then they asked me for the padron (which I didn't have and it was difficult for me to get) to which I told them that no bookmaker gave me so much trouble for playing so I told them to refund me the 600 eu and they refused... I write to them and they do not answer, today I have yielded and I have sent the padron and the updated DNI to end this to their contact email, in the chat they do not answer me.. Will I get my money back??can I sue them for illegal withholding of funds with their respective damages?? I will not stop until justice is done Thank you for your time

Administrator's comment

Solve.

Very good, last Friday, February 12th I tried to register at betfairand they told me that I already had a user (I closed my old betfair account 7 years ago) through the chat they reopened the account and asked me to send some documentation (ID, bank slip and a recent invoice) which I sent them at the moment and I entered $ 600. When I tried to log in, a message appeared saying that the account was blocked. The next day I contacted again by chat and they told me to resend everything to the mail [email protected] which I did. As yesterday Monday they did not answer me, I tried to contact betfair again through the chat but they no longer let me enter the chat, I sent them several emails asking if something was missing and I have not received any response. Today, Tuesday the 16th, I tried again without any response. I also can't get the money out and there is no way to contact them. I am very surprised at how they are treating me. Could you help me?

Administrator's comment

Solve

Hi, I'm trying to contact Betfair customer support because I made a withdrawal on Saturday day 6/2 of $ 127 and it was put in card (I always do it with PayPal). The card has been canceled since a day before due to theft. The bank tells me that there should be no problem, that they should enter it to the associated account, but the income has not reached me nor do they attend me in the ”chat" of the App (since Sunday trying) Thank you for your attention, and if you know how I can solve it I would appreciate your information. Greeting.

Administrator's comment

Solve.

After sending my ID, and appearing in the account that has been verified, I deposit 200 NZD. The next day when I log in to bet, my account appears suspended, they only let me send documents, no problem, because I knew that in addition to the ID they usually ask for payment documents, and sometimes documents to check the address. After sending them they tell me that "they will try to answer in less than 24h"... and it's already been 3 days. They do not respond in any of the "customer service" media. I chose this house because it was supposed to be serious... of course I do not recommend anyone to take risks, this kind of attitude in a company gives me a bad thorn... i am looking forward to being validated to get my money out

Administrator's comment

Solve.

Hello very good, I have seen that you have helped people who have had a similar problem to mine. I registered at betfair I entered $ 200 to play, which I didn't play, when I got back on the page (a matter of hours) it came out that my account was blocked, that it was pending verification, I sent them both my ID photo and credit card (the first 6 digits and the last 4, as they asked me) and they say it's not enough, they need a household bill, I live with my parents there is nothing in my name so I send them the registration certificate so they can see that the address is real and they deny it because they say that it is scanned, I send them a PDF converted capture of my bank details so that they can see that it is my account and my address and they deny it to me, and I don't know what to do to withdraw my $ 200, please help.

Administrator's comment

Solve.

Good morning; I logged into my account and I found a message that my account had been suspended. It only let me see my account details and validate my documents. I am talking to them by chat and they tell me that I have to send a series of documents to verify my account. I send them everything and they hinder me with the document I send to the address. I have sent them the municipal padron of my City Council and they do not accept it. This is not normal. I have $500 in my account and I can't withdraw it or do anything with it. What can I do to fix it

Administrator's comment

Solve.

Good, to continue withdrawing the money I have won I need to previously withdraw $ 5 to a CaixaWallet (visa) card from which I deposited that amount, the problem is that when trying to do so it gives me an error message, it says that it could not be processed. I have tried to contact them by mail and Twitter but they don't respond.

Administrator's comment

Solve.

At the beginning of December 2020 I registered at betfair. I made different bets and adhered to the casino bonus they were giving. The thing is that two weeks later and after making several income they suspended my account for lack of verification. They didn't care when I wanted to enter but when I tried to withdraw. I have been waiting for a simple response from the verification department since last December 14 (I have sent ID, bank account, registration document, paypal account...) since then. At first they answered me in the support chat (always after waiting 3-4 hours minimum) that I should wait for a response. Now I have not been answered to the chat for 2 days. What should I do? It's a little desperate, since I have more than $1,000 and I can't do anything. If someone can help me and give a solution I will appreciate it

Administrator's comment

The user confirmed by email that it was solved.

Recently I have bet 112 NZD on a match that offered a 4.50 odds (2 bets one of 47 and one of 65 but for the same result) however I wake up this morning and the odds are 1.5 (without having selected change of odds), simply impressive... what a way to waste time both looking for odds and the way this bookmaker takes your money so easily... Also in a previous match I have contacted them and I am still waiting for a response since it was a high bet too... losing on this side another 70 NZD one after the other

Administrator's comment

Solve.

About a week ago I registered at betfair, I entered 150 NZD and I lost them, well, then I entered another 450 (in three income of 150 since until you verify the account you can not enter more than 150 NZD in each income) and I managed to reach 650 NZD, when suddenly they suspend the account, according to them, waiting to be verified. I send them all the documents they ask for and it turns out that the debit card does not have the number and the name of the holder on the same side, so they tell me that it is not valid and they ask me for a document from the bank certifying that the card is mine. After going to the bank, I send them an extract of some of the payments made to betfair, in which appears card number and my name among other data, and stamped and signed by the bank, well, today they tell me that it is not valid either. In the chat they give you little solution, it is assumed that the agent of said chat who has sent the documentation back to the verification department and that I have to wait, I don't know why this time they are going to take it for good having already rejected it. The thing is that they don't let me withdraw the money and even giving them all the documentation they ask for is worthless, I would like to know what to do in case I receive another refusal.Greeting.

Administrator's comment

Solve.

Thursday 18/07/2019, I made two online bets, on the sports event "Club Sudamerica De Paraguarí vs Deportivo Santaní", which was held in Paraguay in the Paraguay Cup. Bets placed were as follows: Draw: 30 NZD bet at odds 14. The "Deportivo Santaní" team wins: 20 NZD bet at odds of 20 (it would be about 400 NZD prize). Both bets were accepted and settled by the bookmaker, prior to the start of the event, at the indicated odds. Having in my possession documents proving the odds, before starting the match (screenshots). After the end of the match, in which the result was 0-5 goals, winning the team "Deportivo Santani", the bookmaker Betfair does not pay the successful bet and does collect the lost bet: 1. The bet won (victory of "Deportivo Santaní") at odds of "20", which would generate a prize of $ 400, Betfair went on to pay it at odds of "1.03", generating a prize of $ 20.06, once the event ended. 2. The lost bet (Tie), at odds of "14", Betfair has collected, being the same sporting event, resulting, as one would expect, in the loss of the $30 bet. In the same event, the won bet is not paid (it is paid at almost zero odds) and the lost bet is cashed out. Once communicated to the Betfair customer service, the latter responds stating that: "Betfair reserves the right to reverse the settlement of a market in the event that said settlement has been erroneous (for example, due to human or technical error)."The bookmaker's response violates Law 13/2011, of May 27, on the regulation of gambling, which considers very serious infringement, the alteration or manipulation of previously approved technical systems or any other element related to obtaining prizes to the detriment of participants. For which, the Betfair clause, should be declared null and void in compliance with the Gambling Law. If, under any circumstances, Betfair International PLC can manipulate the result of the won sports bets, the bettor will always be unilaterally harmed. Such a situation could constitute a crime of fraud.

Administrator's comment

The user was able to collect bets at the odds recorded in his game history

244 users

#6 in the classification of users

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List of Betfair complaints

Complaints 14

Elaurentico

jesus diaz de cerio gea

Abel Gómez Areoso

Illegal retention betfair

I register with betfair and my account is blocked

Naomi

They don't verify my account

Juan Camilo Calderón Caicedo

VG

Joseph

Infinite Verification

Betfair and its odds

Sergio Martín

David