María Consuelo González Pérez

April 20, 16:03

Good afternoon: the reason for my complaint is that versus lets me make an income of 450 NZD, in Casino I earn 1200 NZD, and when I get ready to make the withdrawal of money they block my account. I attach all the documentation they ask for (in principle they block it for fraud, cardholder different from account holder) they even make me send a selfie with ID, and certificate of account number. After sending everything they ask me, they indicate that the account is permanently blocked without being able to withdraw my money. I think it is a full-blown misappropriation, I understand that they have to ratify and contrast documentation for security, but they have absolutely everything to check the viability and veracity of the ownership. They're stealing from me

Amount: 1200 $

Administrator's comment

Deposits cannot be made with payment methods in the name of third parties.

Comment

The security department tells us that you have made deposits with a credit card in someone else's name, something that is not allowed and may cause permanent suspension of the account, so we ask that in the future you use only payment methods in your name.

To verify your account it is necessary that you send us the following documents
That's what they tell me, I send absolutely all the documentation they ask for, ID, selfie, photos of the holder's cards, certificate of account ownership.. and even with those they indicate to me that the account will remain permanently blocked preventing me from withdrawing my money. It seems to me a real scam, since to make the deposit the system did not block my account but nevertheless to withdraw it if..wow! Still, I will put it in the hands of the court because it seems to me a robbery

Good afternoon. Deposits cannot be made with payment methods in the name of third parties, as it may constitute a crime.

Good afternoon. In order to be able to help you, we need you to provide us with the content of the message that has been sent informing you of the closure of the account.

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