Won't let me withdraw

April 15, 2021, 16:02

Good, I have been trying to verify my account for 2 days to be able to refund and they never accept the documentation. They ask me for a photo of the card but I don't have pq it's virtual, not physical. What can I do to get the money???

Amount: 500 $

Administrator's comment

We have no response from the user.

Comment

Good morning. Do you have any news? Have you tried any other method of withdrawal other than via card?

Good afternoon. Do you have any news? Have you tried any other method of withdrawal other than via card?

They don't give me a choice, they tell me that I have to verify that card. I proposed to register another card but they don't give me an option

They ask me for a photo of the card with my numbering data and expiration date, I have told them that I do not have a physical card but they don't care, my bank wants to charge me for requesting a duplicate and I didn't happen there, I have sent them all the data but always "one data is missing". Am I required by law to verify my card? Thank you for answering

Good afternoon. Indeed, you have to check the withdrawal method. If you don't want to do it with a card, try another withdrawal method.

Good afternoon. Ask them what documentation they need and in what format. Tell them that you do not have a physical card.

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